BBB Business Review

BBB Accredited Business since 11/29/1999

Treasure Pools & Service, Inc.

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Phone: (561) 793-1550Fax: (561) 793-1590View Additional Phone Numbers585 N. 105th Ave. Suite 18B, Royal Palm BeachFL 33411

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BBB Accreditation

A BBB Accredited Business since 11/29/1999

BBB has determined that Treasure Pools & Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Treasure Pools & Service, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

3 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Guarantee / Warranty Issues1
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Treasure Pools & Service, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)
06/16/2014Problems with Product / Service | Read Complaint Details
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Complaint
entered my property unauthorized and destroy grass with wheel barrels or other equipment on or about 6/2/14
called and admiitted responsibility
occurrence 6/2/14 tore up grass and created a drainage ditch
with equipment

Desired Settlement
repair drainage and resod

12/15/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Treasure pools built the pool for my new home. Upon completion of the pool the pool finish was spotted a greenish, yellowish color.
I dealt directly with the owner of Treasure pools ***** *****. After completion of the pool I brought the issue (large stains throughout the pool) to Mr *****'s attention and Mr ***** acknowledged the problem . Mr ***** acid washed the pool in an effort to fix the pool finish but the acid wash did not work. the manufacturer of the pool finish SGM also acknowledged the issue and offered to provide the materials at no cost to re-finish the pool. Mr. ***** said he would handle the labor to re-finish the pool but at a significant cost to me. Treasure pools never delivered an acceptable finished product and is not willing to do what is necessary to make things right. I am asking that TP refinish my pool to make it look they way I was promised the pool would look at no cost. To show a pattern of incompetence - this is the third major issue I have had with ***** ***** at Treasure pools throughout this painful process.

Desired Settlement
Refinish my pool

Business Response
Contact Name and Title: ****** ** *****
Contact Phone: (XXX) XXX-XXXX
Contact Email: ******@msn.com
On December 2, 2014 Treasure Pools agreed to refinish the customer's pool at no cost to the customer.

11/18/2013Guarantee / Warranty Issues

Industry Comparison| Chart

Swimming Pool Service & Repair, Swimming Pool Contractors, Dealers, Design

Additional Information

top
BBB file opened: 06/02/1999Business started: 01/01/1988
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395
https://www.myfloridalicense.com/wl11.asp?mode=0&SID=

Pompano Beach, City of
100 Northwest 31st Avenue
Pompano Beach, FL 33060-6099
(954) 786-4668
http://www.mypompanobeach.org

Broward County Contractors License
1 N University Dr
Plantation, FL 33324
(954) 765-4400
http://www.broward.org

BBB records show a license number of CPC053904 for this company, issued by Florida Dept of Business & Professional Regulation. Their web address is https://www.myfloridalicense.com/wl11.asp?mode=0&SID=. The expiration date of this license is 08/31/2016.

Check License Status: https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=E0434D517C6D99AE4A96DF5B55D5F108#work

Please note that governmental licensing information may not be current.

BBB records show a license number of 13-00078543 for this company, issued by Pompano Beach, City of. Their web address is http://www.mypompanobeach.org.

Check License Status: https://c2g.pompanobeachfl.gov/Click2GovOL/licensedetail.html?OWASP CSRFTOKEN=4EKU-AOQD-FYZ8-P7PY-FITM-ME4T-UCO9-685U¢ury=1&year=13&number=78543&searchType=6&consolidated=N

Please note that governmental licensing information may not be current.

BBB records show a license number of 90-5500-PC-X for this company, issued by Broward County Contractors License. Their web address is http://www.broward.org. The expiration date of this license is 08/31/2017.

Check License Status: https://dpep.broward.org/BCS/Default.aspx?PossePresentation=ViewContractorLicense&PosseObjectId=13263555

Please note that governmental licensing information may not be current.

Type of Entity

Corporation

Incorporated: July 1993, FL

Contact Information
Principal: Mr. Craig Cohen (President)Mr. Joseph Palma (Qualifier & Vice President)
Business Category

Swimming Pool Service & Repair, Swimming Pool Contractors, Dealers, Design

Map & Directions

Map & Directions

Address for Treasure Pools & Service, Inc.

585 N. 105th Ave. Suite 18B

Royal Palm Beach, FL 33411

To | From

LocationsX

2 Locations

  • 941 NW 31st Ave. 

    Pompano Beach, FL 33069

  • 585 N. 105th Ave. Suite 18B 

    Royal Palm Beach, FL 33411(800) 281-7946

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Treasure Pools & Service, Inc. is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (800) 281-7946
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Swimming Pool Service & Repair

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.