Business ProfileforFountain Blue Pools

Do yourself a favor and avoid this nightmare of a company at all costs!!! Two homes, two pools and 5 years and NOTHING BUT ISSUES. Their technicians will not clean your filter, leading your pool equipment to fail. They will leave the filter top off, running your pump dry and the pool equipment will fail. They will leave the pool pump running 24/7 for 8 months, leading to astronomical electrical bills. Everything is an up charge. Algae remover that costs $15? $180. Pump that costs $500 retail? Prepare to pay $1,500. Every business should turn a profit, but they should not charge 3x plus what things cost and they should not ruin your equipment, either purposefully or by the negligence of their technicians. Our home is for sale and yesterday we discovered the pool was green. The technician was out 5 days before that. I called Fountain Blue, and overheard them say Oh I have another one calling. Clearly there are some issues with the technicians. They promised to have a supervisor come out Tuesday (today) to shock the pool. The supervisor ****** came to check out the pool, and called me to discuss. He said he didnt have permission to shock the pool and that the pump motor was completely broken. I told him I had been assured it would be shocked. He had to call the office to ask. After some back and forth, which I expressed concern over why my 1 year old pump was broken and that the technician never cleans the filter and didnt inform me 5 days ago it was broken, ****** yelled at me and refused to give me a quote for a new pump motor. He also refused to shock the pool. I called the office and spoke to ****** about my frustration and how important it is the pool looks nice when its being shown. She quoted me $1,700 for a new pump, which cant be installed until Friday. I asked them to take care of it today, she refused. I had someone else come out to check the pump and they discovered the circuit was tripped and the pump isnt broken (this time.) Crooks!!