This Business is not BBB Accredited
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Septic Savior, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
BBB is evaluating a pattern of complaints before issuing a rating.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||19|
|Billing / Collection Issues||9|
|Problems with Product / Service||15|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||43|
Additional Complaint Information
Our files contain a pattern of complaints from consumers that allege billing, sales practice and customer service issues. Specifically, complainants informed BBB they have purchased Septic Savior's maintenance products in the past but they are now receiving numerous unsolicited sales calls to purchase new products. Requests have been made to Septic Savior asking to be removed from their call list but Septic Savior continues to call. Other complainants' state Septic Savior contacts them to attempt to collect payment for a bill allegedly owed despite them stating that all prior invoices were previously paid in full.
On May 9 2016, BBB sent correspondence to Septic Savior, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On May 17, 2016, Septic Savior, LLC responded to BBB stating the following:
Most of the new complaints have come from people who have owed us money in the past. We started to collect on old debts before we put them out to our attorney. We are no longer calling old accounts so there should be no more complaints. We have a internal do not call list that we maintain so customers will not receive unwanted calls. We have gotten calls from customers who say we called them and then find out it was another company.
BBB will continue to monitor the complaints and update the review as necessary.
Customer Reviews Summary Read customer reviews
7 Customer Reviews Customer Reviews on Septic Savior, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||7 Customer Reviews|