BBB Business Review

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This Business is not BBB Accredited

Septic Savior, LLC

Find a Location

Phone: (954) 426-1729Fax: (954) 426-4798View Additional Phone Numbers600 Fairway Dr., #106, Deerfield BeachFL 33441http://www.septicsavior.com

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BBB Accreditation

Septic Savior, LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

BBB is evaluating a pattern of complaints before issuing a rating.

Customer Complaints SummaryRead complaint details

43 complaints closed with BBB in last 3 years | 20 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues19
Billing / Collection Issues9
Problems with Product / Service15
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 43

Additional Complaint Information

Our files contain a pattern of complaints from consumers that allege billing, sales practice and customer service issues. Specifically, complainants informed BBB they have purchased Septic Savior's maintenance products in the past but they are now receiving numerous unsolicited sales calls to purchase new products. Requests have been made to Septic Savior asking to be removed from their call list but Septic Savior continues to call. Other complainants' state Septic Savior contacts them to attempt to collect payment for a bill allegedly owed despite them stating that all prior invoices were previously paid in full.

On May 9 2016, BBB sent correspondence to Septic Savior, LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

On May 17, 2016, Septic Savior, LLC responded to BBB stating the following:

Most of the new complaints have come from people who have owed us money in the past. We started to collect on old debts before we put them out to our attorney. We are no longer calling old accounts so there should be no more complaints. We have a internal do not call list that we maintain so customers will not receive unwanted calls. We have gotten calls from customers who say we called them and then find out it was another company.

BBB will continue to monitor the complaints and update the review as necessary.

Customer Reviews Summary Read customer reviews

7 Customer Reviews Customer Reviews on Septic Savior, LLC

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 5
Total Customer Reviews 7 Customer Reviews

Additional Information

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BBB file opened: 08/11/2005Business started: 01/18/2005
Contact Information
Principal: Mr. John Thau (President/Owner)
Business Category

Septic Tanks - Treatment Supplies, Home Repair & Maintenance

Alternate Business Names
Septic Savior LLC

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.