BBB Business Review

BBB Accredited Business since 09/30/2006

Leo Roofing & Construction

Phone: (561) 935-4979Fax: (561) 935-9337View Additional Phone Numbers3804 Burns Road, Suite D, Palm Beach GardensFL 33410 Send email to Leo Roofing & ConstructionView Additional Web Addresses



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BBB Accreditation

A BBB Accredited Business since 09/30/2006

BBB has determined that Leo Roofing & Construction meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Leo Roofing & Construction's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

9 Customer Reviews Customer Reviews on Leo Roofing & Construction

Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 0
Negative Experience 3
Total Customer Reviews 9 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
11/03/2014Problems with Product / Service | Read Complaint Details
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Complaint
I am 79 handicapped wheelchair bound, I have paid $49,000. ***** *** roofing and Construction gave me a contract for a garage $40,000 for wheelchair
I have also agreed verbally and in emails to redo 2 bathrooms for $15,000 I have paid that and an additional $3,000 for tile, grout, fixtures, etc. He has never completed either project and insists I pay another $6,500 with refusing to provide me with receipts of liens from any sub contracted workers. I also begged for a contract for the bathrooms and have received one.

Desired Settlement
I want the garage finished as promised and I am hoping he will finish the two bathrooms as promised but I would be grateful for the garage at this point it has been 10 months of me trapped in the house sleeping in the dining room and having a nurse come to my home three times a week to bathe me. I would like to die an old lady in this house with a little independence and a handicapped tub.

11/02/2015Problems with Product / Service

Industry Comparison| Chart

Roofing Contractors, Contractor - Flat Roof, Estate Building & Remodeling , Contractor - Commercial, Engineering Contractors - General, Shingles, Concrete - Stamped & Decorative, Roof Cleaning & Stain Removal, Remodeling Services, Bathroom Remodeling, Construction & Remodeling Services, Roofing Service Consultants, Contractor - Tile Roofing, Contractor - Metal Roofing, Commercial Roofing, Roof Structures, Roof Decks, Deck Builder, Patio & Deck Builders, Commercial Painting Contractor, Painting Contractors, Garage Builders, Contractor - Remodel & Repair, Contractors - General, Concrete - Custom, Concrete Contractors, Design & Build Contractor, Building Contractors, Building Construction Consultants, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling

Additional Information

top
BBB file opened: 09/20/2006Business started: 08/20/2004
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395
https://www.myfloridalicense.com/wl11.asp?mode=0&SID=

BBB records show a license number of CCC1328402 for this company, issued by Florida Dept of Business & Professional Regulation. Their web address is https://www.myfloridalicense.com/wl11.asp?mode=0&SID=. The expiration date of this license is 08/31/2016.

Check License Status: https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=BC7E94874E04FC9467667A3CCF1CE3C3

Please note that governmental licensing information may not be current.

BBB records show a license number of CBC1254723 for this company, issued by Florida Dept of Business & Professional Regulation. Their web address is https://www.myfloridalicense.com/wl11.asp?mode=0&SID=. The expiration date of this license is 08/31/2016.

Check License Status: https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=0D6E5DB8BB1A13446E11A71C77FC4DBA

Please note that governmental licensing information may not be current.

Type of Entity

Limited Liability Corporation

Contact Information
Principal: Mr. Frank Leo (President)Customer Contact: Michelle Sawyer (Gen Manager)
Business Category

Roofing Contractors, Contractor - Flat Roof, Estate Building & Remodeling , Contractor - Commercial, Engineering Contractors - General, Shingles, Concrete - Stamped & Decorative, Roof Cleaning & Stain Removal, Remodeling Services, Bathroom Remodeling, Construction & Remodeling Services, Roofing Service Consultants, Contractor - Tile Roofing, Contractor - Metal Roofing, Commercial Roofing, Roof Structures, Roof Decks, Deck Builder, Patio & Deck Builders, Commercial Painting Contractor, Painting Contractors, Garage Builders, Contractor - Remodel & Repair, Contractors - General, Concrete - Custom, Concrete Contractors, Design & Build Contractor, Building Contractors, Building Construction Consultants, Kitchen Remodeling, Kitchen & Bath - Design & Remodeling

Products & Services

Need a new roof? Need your bathroom or kitchen remodeled? Is it time for a new room or a new deck? If you are looking to build a small add-on or a brand-new house, we have the team to get the job done, and make your dreams a reality!

Hours of Operation
Mon: 09:00 AM to 05:00 AMTue: 09:00 AM to 05:00 AMWed: 09:00 AM to 05:00 AMThu: 09:00 AM to 05:00 AMFri: 09:00 AM to 05:00 AMSat: ClosedSun: Closed
Service Area

South Florida through the Treasure Coast

Alternate Business Names
Leo Premier Homes, LLC, Leo Roofing and Construction

Map & Directions

Map & Directions

Address for Leo Roofing & Construction

3804 Burns Road

Palm Beach Gardens, FL 33410

To | From

LocationsX

1 Locations

  • 3804 Burns Road
    Suite D 

    Palm Beach Gardens, FL 33410(561) 935-4979
    (561) 601-0224

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Leo Roofing & Construction is in this range.

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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Additional Phone Numbers

  • (561) 601-0224
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BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

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Industry Tips for Roofing Contractors

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.