This Business is not BBB Accredited
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On 11/19/2013 this company's accreditation in BBB was revoked by BBB's Board of Directors due to failure to eliminate the underlying cause of complaints on file with the BBB.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Vacation Village Resorts' rating include:
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised Vacation Village Resorts' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 251 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||128|
|Billing / Collection Issues||15|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||103|
|Total Closed Complaints||249|
Additional Complaint Information
Our file contains a pattern of complaints from consumers alleging high pressure and misleading sales tactics from Vacation Village Resorts. Consumers say they felt pressure to stay or they were not free to leave the timeshare presentation after several hours and the sales representative created a false sense of urgency to purchase timeshares by offering many "special discounts" available that day only. Consumers also feel the benefits of the timeshare were exaggerated. Consumers claim the sales reps misrepresented the benefits to be similar to real estate or deeded property but later found that information to be incorrect.
Vacation Village Resorts responds to these complaints by stating they have reviewed the issues but find no evidence of any misrepresentation or wrong doing and Vacation Village Resort is not willing cancel the contract or release the consumers from their financial obligations.
On June 28, 2013, BBB sent certified correspondence to Vacation Village Resort requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On July 30, 2013, the company responded to BBB's concerns. At the outset, the company explains that The Berkley Group, Inc. ("TBG") is an employee-owned company that (through its affiliates) owns and operates numerous timeshare resorts throughout the United States under the name "Vacation Village Resorts" ("VVR").
VVR goes on to further enlighten on their timeshare sales procedures: Families are invited to visit the Resort for the purpose of participating in a sales presentation. The representatives share a meal with the prospective purchasers and provide them with all the details of VVR's vacation ownership programs. If the prospects elect not to become a part of the company's family of owners, they are provided with all incentives promised to them in exchange for attending the tour and presentation and go on their way. However if they decide to purchase, they participate in a complete real estate closing that involves their sales representative as well as a closing and verification officer. All relevant timeshare purchase documents are reviewed and signed, any questions that the purchasers may have are answered and the down payment is provided as a part of the real estate closing.
After the closing is finished, a complete copy of the signed documents is provided to the purchasers along with all other informational materials before they leave the resort. Once the purchase is concluded, the purchasers have a statutory rescission period (up to 10 days) during which time they have the right to literally change their minds about the purchase they made. If they determine during the rescission period that they do not want their new timeshare, they are entitled to a full refund of any monies paid and are fully released from the purchase obligation.
VVR goes on to say the company and its sales representatives are very proud and passionate about the various timeshare products they offer; there is no need for misleading sales tactics. All of the terms and obligations of both parties are provided in writing and reviewed in detail before anything is signed. While the sales presentation and closing process may be intensely informative, VVR does not feel it is high pressured. Each and every prospective purchaser chooses for themselves whether to complete the purchase or decline the offer.
VVR states the company uses its best efforts to inform and educate each prospective purchaser because this yields a content owner. VVR informs BBB that, more often than not, their reviews into complaints show no indication of any improper activity or violation of the company's comprehensive sales compliance policies. VVR's impression is that most complaints are filed only when the owners feel they can no longer afford or want their timeshare interest. VVR finds that some owners then become creative in their depiction of what occurred at the time of purchase in an effort to be relieved of their legal and financial obligations. This occurs months and sometimes even years after their purchase.
BBB Encourages consumers to read and understand all of the terms of the contract before signing. Any representations of the agreement should be in writing and not verbal.
On November 5, 2013 BBB reviewed the complaints on file an determined the pattern still exists.
BBB will continue to monitor the complaint activity of the company and update the Business Review as needed.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Broward County Business Tax
Broward County Governmental Offices 115 S. Andrews Ave.
Fort Lauderdale, FL33301-1818
Fort Lauderdale, City of
700 NW 19th Avenue
Fort Lauderdale, FL33311-7834
BBB records show a license number of 377-276 for this company, issued by Broward County Business Tax. Their web address is http://www.broward.org/Pages/Welcome.aspx. The expiration date of this license is 09/30/2014.Check License Status: https://www.broward.county-taxes.com/public/business tax/accounts/2312
Please note that governmental licensing information may not be current.
BBB records show a license number of 725925 for this company, issued by Fort Lauderdale, City of. Their web address is http://www.ci.ftlaud.fl.us.Check License Status: https://www.fortlauderdale.gov/egovplus/license/buslic dtl info.aspx?o code=693321&bus id=9701271&lic seq=1&license=725925
Please note that governmental licensing information may not be current.
Business ManagementPrincipal: Ms. Lili Kent (Corporate Relations Manager)Ms. Tammy Archard (Executive Assistant)Ms Rebecca Foster (President)
Resorts, Property Management, Vacation Certificates & Vouchers, Timeshare Companies
Alternate Business NamesBerkley Vacation Resorts, Inc, El Dorado Resorts Corp, Key Resort Group, Inc, Lando Resorts Corporation, Palm Beach Resort Developement Group, LLC., Patriot Resorts Corp, The Berkley Group, Inc., Williamsburg Plantation, Inc.
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