BBB Business Review
What is a BBB Business Review?BBB Accredited Business since 05/30/2003
Vacation Village Resorts (Headquarters)
Find a LocationPhone: (954) 563-2444Fax: (954) 566-5011View Additional Phone Numbers3015 N. Ocean Blvd., Ste. #121, Fort Lauderdale, FL 33308http://www.vacationvillageresorts.comView Additional Web Addresses
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
BBB Accreditation
A BBB Accredited Business since 05/30/2003
BBB has determined that Vacation Village Resorts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Vacation Village Resorts' rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 215 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 107 |
| Billing / Collection Issues | 15 |
| Delivery Issues | 1 |
| Guarantee / Warranty Issues | 1 |
| Problems with Product / Service | 90 |
| Total Closed Complaints | 214 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topLicensing
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Contact Information
Principal: Lili Kent (Administrative Assistant) Owner/Manager Ms. Tammy Archard (Executive Assistant)Mr. Matt Crigler (Administrative Coordinator)Ms. Diane Fatkin (Sales Corporate Liaison)Mr. Randi Tompkins (Director of Legal Affairs)Business Category
Resort Accommodations, Vacation Certificate and Voucher Promotion Services, Hotels, Real Estate Brokers, Timeshares
Alternate Business Names
Berkley Vacation Resorts, Inc, El Dorado Resorts Corp, Eldorado Resorts Corp., Grandview Resorts, Key Resort Group, Lando Resorts Corporation, Palm Beach Development Group, LLC, Palm Beach Resort Developement Group, LLC., Patriot Resorts Corp, The Berkley Group, Inc., Williamsburg Plantation, Inc.Industry Tips
BBB Warns of Deceptive Travel-Related PromotionsBuying a Foreclosed Home? Know the Facts
Buying An Unbuilt Home
Getting the Best Hotel Rate
Land for Sale!
More Vacation Get-Aways Now Require a Passport
Preparing to Sell Your Home
Purchasing Your Dream Vacation Home
Reselling Your Timeshare
Timeshare Scams Can Bilk the Unsuspecting
Vacation and Travel
Find a LocationX
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Vacation Village Resorts is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Resort Accommodations
BBB Warns of Deceptive Travel-Related PromotionsBuying a Foreclosed Home? Know the Facts
Buying An Unbuilt Home
Getting the Best Hotel Rate
Land for Sale!
More Vacation Get-Aways Now Require a Passport
Preparing to Sell Your Home
Purchasing Your Dream Vacation Home
Reselling Your Timeshare
Timeshare Scams Can Bilk the Unsuspecting
Vacation and Travel
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.