BBB Business Review

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YP Online

Phone: (866) 496-6804Fax: (866) 223-81708345 NW 66 St., #5451, MiamiFL 33166http://www.theyponline.com! There is an alert for this business !

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BBB Accreditation

YP Online is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered YP Online's rating include:

  • 8 complaints filed against business
  • Failure to respond to 6 complaints filed against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

8 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues6
Problems with Product / Service1
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 8

Additional Complaint Information

Our files contain a pattern of complaints from consumers that allege they received a fraudulent invoice from Yellow Page Publishers for an online directory listing. Consumers claim that Yellow Page Publishers calls their business asking general questions to solicit a "yes" answer, although the person on the call does not actually agree to the service. Months later, consumers state Yellow Page Publishers collections department calls, with an edited recording created to verify a "verbal agreement" between the business and Yellow Page Publishers, to collect on an invoice for $300.00- $600.00. Many consumers also say the company threatens them with legal action. Our files indicate that most of these complaints close unanswered.

On February 27, 2014 BBB sent correspondence to Yellow Page Publishers requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

As of April 07, 2014 Yellow Page Publishers has not responded to BBB's concerns.

BBB will continue to monitor the complaints for Yellow Page Publishers and update the review as needed.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on YP Online

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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This information is general in nature and is not intended as a business review on any particular company, service or product.

Businesses and consumers beware: phony directory and yellow pages scams

Businesses and consumers alike need to be aware of the existence of fraudulent yellow pages and phony business directory solicitations that circulate in the marketplace and generally target small to medium sized companies.

The scam manifests itself in the form of solicitors calling businesses and seeking to verify the companies' names and physical locations. When businesses respond to these inquiries, the respondents frequently being secretaries, receptionists, attendants, or other personnel that likely does not have purchasing authority for their company, the callers state that they are calling to "renew" or "re-enroll" an existent yellow pages listing or advertisement. Due to the misrepresentation of the offer as being a continuation of an already existing service or business relationship, many companies or their employees are misled into accepting the alleged "renewals", assuming that this is something they have already agreed to on a prior occasion. In reality the offer is not a continuation of previously established services, as no prior consent or authorization is ever given to enroll the companies into the alleged online listings.

Most of the time the listings comprise of nothing more than the business name and address, which is then placed on a little known or illegitimate website. The phony directory provider immediately sends an invoice for this service, usually in the amount of hundreds of dollars, and threatens businesses with collections or credit report damage should they dispute the charges or decline to pay. Per BBB complaints, these calls are frequently recorded for what are presumably quality control purposes, however businesses allege that when the calls are played back to them the conversations are either manipulated, altered, or taken out of context.

In most cases the businesses that are targeted have no idea who the callers are or if they are legitimate, which is difficult to determine due to the solicitors intentionally identifying themselves by business names that may be very similar to names of large and well known companies, such as the Yellow Pages. The majority of the illegitimate operations are usually entities from outside of the United States, many being from Canada, that establish virtual offices or PO Box addresses to give the appearance of being local companies- which they almost never are.

The BBB would like to advise business owners to be vigilant and train their employees to recognize possible yellow pages and phony directory scams. The following red flags should act as tip offs to potential fraud:

A caller claims to be a business partner or advertising affiliate, yet asks to confirm the name and address of the company that he or she is calling. This is information they should already know and it raise a red flag.
A caller claims to be a business partner or advertising affiliate and wishes to confirm, re-enroll, or renew a contract or business deal over the phone. No confirmation or any business deal should be conducted over the phone- any business in the official capacity should be conducted in writing.
If a solicitation occurs over the phone, the employee should not encourage, agree, or disagree to any product or service unless they have explicit permission to do so. All marketing or advertising materials should be sent in writing to the appropriate department.


If a solicitation occurs over the internet or via email and the company is not one you recognize, make sure not to click on any of the links, confirmation buttons, or renewal buttons. By doing so you may be agreeing to receive or subscribe to an undesired service or listing.
When trying to identify the solicitor, make sure to verify that the address that they are claiming to be from is brick and mortar- a "suite" can easily be a PO Box or a mail forwarding company, which means that the company's representatives are concealing their true location and will not be found at the address that is advertised.
If your company falls victim to a yellow pages scam or winds up receiving an invoice for a service or product that was not authorized, file a complaint with the Federal Trade Commission at ftc.gov and the BBB at bbb.org

BBB file opened: 10/03/2009
Business Management
Principal: Mr. Jack Brown (Customer Service and Complaints Manager)
Business Category

Publishers - Directory & Guide, Internet Services, Information Bureaus, Advertising Agencies & Counselors

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.