Subscription to a magazine was ordered, however, I DID NOT order the magazine, nor did I receive any notification of a gift subscription for it.
ESPN Sports Magazine subscription was ordered in my name. However, I DID NOT order this magazine. I was not notified of any gift subscriptions. I am concerned about HOW this was ordered and by whom. I have contacted ESPN Magazine and cancelled the subscription, and they referred me to Publisher Communication Systems for questions regarding payments. There was no verification through Communication Publisher Systems with me regarding this subscription. I would like to have answers as to how, and by whom, this was ordered in my name, with my address. The magazine is ESPN , received on Friday October X XXXX. The ESPN Subscription number is ESNXXXXXXXXXX. I have NO INTEREST in this magazine or in doing business with Publisher Communication Systems.
I want to know how, and by whom, the subscription to the ESPN Sports Magazine was ordered, and I further want my account and name cleared of any and all charges that may have been incurred, and any and all future charges, by this order. I did not willfully agree to any subscription(s) with Communication Publisher Systems.
Contact Name and Title: **** *******
Contact Phone: XXX-XXX-XXXX
This is in reply to your email dated October 12, 2015 relative to the above; Case # XXXXXXXX.
Please be advised that Publishers Communication Systems, Inc. is not involved in any direct selling of magazine subscriptions. Our company is a clearing house for subscription orders sold by independent selling agents. We process these orders to various fulfillment centers.
The order in question was submitted to us by Western Reader Service of Walnut Creek, California for a one-year subscription to ESPN magazine, which we forwarded to the publisher. After receiving your email, we questioned the selling agent about this consumer assertion that she did not order the magazine.
According to the selling agent, on October 12, 2015 several attempts were made to reach Ms. ******** by phone at XXX-XXX-XXXX in an effort to resolve this issue, however, she has not returned their call.
At this time we consider this matter closed and request that our record with the Better Business Bureau be reflective of that. Additionally, please see that our rating is not challenged as we have been inappropriately named in the complaint.
If we can be of any further service, please do not hesitate to contact us.
Publishers Communication Systems, Inc.
Customer Service Department
(The consumer indicated he/she ACCEPTED the response from the business.)
It is true that several "attempts" were made to contact me, during my own work hours when I am unable to answer my phone. However, the caller did not leave a voice mail to identify who they were, or why they were calling, or how to reach them, until approximately 8 p.m. Mountain Time, at which time a male caller from Publishers Communication Systems, Inc. finally left a voice mail. The call was from the same number that had been calling, every two hours, with out leaving identifying information. The male caller did explain the situation, and assured me that my name would be removed from further distributions, and that there were no payment obligations associated with the subscription. I accept this resolution, however, I still feel the business practices and customer service practices of Publishers Communication Systems, Inc. is in need of review. It is unacceptable to call a patron/consumer every two hours, and not leave voice mail messages identifying who they are and why they are calling, or even how to get into contact with them. Furthermore, it is not in best practice to call consumers/patrons during such late hours in the evening. If a voicemail had been left for me after the first attempt to contact me, I most certainly would have returned the call to resolve the issue; especially due to the potential risk to my identity and financial status if this situation was not questioned, and subsequently resolved.