Business ProfileforFirstService Residential Florida, Inc.

FS is undoubtedly the worst company selected to manage Las Ramblas-Via ******* Community. The Board is equally as incompetent. Both should be replaced, immediately. Oddly, FS got an A+ rating when it repeatedly fails to manage the community by means that truly maintain the value of the community in the past 3 years. Perhaps because often one is unable to file a complaint & directed to writing a review_having no impact upon the BBB rating & should.As to FS/Board's errors (ie. missing docs, lost checks and futile dealings with its collections firm, etc.) the blame is inevitably placed on the resident, requesting proof. ********** should take responsibility. FS should properly maintain their paper/computer files. With the transfer to FS, they seem to have misplaced or lost all things important causing residents to jump through hoops. To add insult to injury, notices of alleged violations are administered & excessive fines imposed. As a cover up, new rules are randomly proposed and immediately ratified because they can under 6.1.2 of the Bylaws as is evident by the 4.10.2024 meeting agenda. Many that should have been implemented/enforced 3 years ago.Proper thought should be given in proposing & ratifying rules to order to truly maintain the value of the Community. Having rules that benefit the community as a whole is good. Creating and enforcing rules "arbitrarily & capriciously" is not. On ********************* many of the black and brown ******************* are being targeted with bogus violations to generate funds, align pockets & simultaneously eradicate them from the community via FS Tenant Eval App portal ($200). Rules serve a purpose & must be enforced equally across the community as this is a democracy, "not" an autocracy. To this end, BBB should conduct its own investigation based on complaints & negative reviews in relation to civil rights violations and non compliance with certain ** laws that govern HOAs and Prop Mgmt & reach its own conclusion.