This Business is not BBB Accredited
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Legacy Assured Delivery is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Legacy Assured Delivery's rating include:
- BBB concerns with the industry in which this business operates.
- 19 complaints filed against business
- Failure to respond to 10 complaints filed against business.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- One complaint filed against business that was not resolved.
- BBB does not have sufficient information to determine how long this business has been operating.
- BBB does not have sufficient background information on this business. BBB made two or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
- BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula's smallest size classification.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||7|
|Billing / Collection Issues||2|
|Guarantee / Warranty Issues||3|
|Problems with Product / Service||2|
|Total Closed Complaints||19|
Additional Complaint Information
Our file contains a pattern of complaints from consumers alleging that Legacy Assured Delivery has mailed out notices to consumers regarding a "guaranteed cash prize check" for over $800,000. This notice goes on to say that in order to claim the prize the consumer must first pay a "required claimant fee" of $20.00 in cash, check, or money order payable to Legacy Assured Delivery. Some consumers have stated they have sent payment to Legacy Assured Delivery but have not received the promised prizes. Most consumers simply wanted BBB to be aware.
Legacy Assured Delivery responds to these complaints with apologies and by removing the consumer from their list.
On, January 2, 2013, BBB sent certified correspondence to Legacy Assured Delivery requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints; however, as of today BBB has not received a response from the company.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Congratulations, You are a Winner (Not!)
The e-mail sure looks official. It is from the UK Grand National Lottery (UKGNL) Headquarters, includes a detailed Ref. No. and a Batch No., and states that it is the FINAL NOTIFICATION TO CLAIM YOUR PRIZE MONEY OF ONE MILLION DOLLARS! Even more exciting, it notifies you that your prize money is available for collection and has been deposited with a financial security firm. All you need do is (1) "keep this award from the public until your claim have (sic) been processed and your money remitted to you" and (2) e-mail your claims agent, MR. LEE JONES at UKGNL for processing and remittance of your prize money.
So far, so good, right? Wrong! Those consumers who do e-mail their claims agent receive a request to forward $530 to open up an online bank account with the financial security firm to use to "transfer their winnings." Eventually, the claims agent also requests private information, including the winner's social security number, bank account and credit card information to "use for credit checks" and other personal financial details.
This is just the latest among scams that target people who permit themselves to be swept away by dreams of free money. Some offers arrive via computer; others enter the home through direct mail or the telephone. In addition to phony sweepstakes announcements, Better Business Bureaus report that consumers are receiving suspicious foreign lottery solicitations (from Australia, Canada, Spain and other countries) advising winners to send money orders for hundreds of dollars; notifications of cash awards from international security firms or disbursement offices that demand payment up-front to cover entry, judging or postage fees; and phone calls from people claiming to be representatives of reputable retailers, who want to "reward" loyal customers with special gift certifications or cash cards, after payment of a delivery fee.
Everyone loves to be a winner, but the BBB cautions consumers not to allow enticing dollar signs to obstruct common sense. If you receive a phone call, letter, or e-mail announcing that you have won a sweepstakes, a lottery or prize award, remember these tips:
Are you being directed to wire money, provide access to your bank account or credit card numbers, or forward any personal financial information in order to claim your sweepstakes or lottery winnings? This is an attempt to steal your money or identity, by a person masquerading as a sweepstakes or lottery official!
Legitimate sweepstakes companies do not require you to pay taxes, customs fees, shipping or handling, or any other fee before awarding your winnings. And, they are prohibited by U.S. law from requiring that you buy something to enter a sweepstakes contest or to receive sweepstakes mailings.
Did you ever actually enter the company's sweepstakes? Chances are, you did not!
Read the fine print on any sweepstakes offer or entry form that you receive in the mail. Usually is says something to the effect that you win, IF your number is selected or IF your number is one of the winning numbers. You have not yet won anything!
Do not be deceived by seals, official-sounding names, or terms that imply affiliation with or endorsement by a government entity, here or abroad. It is illegal for a promoter to misrepresent an affiliation with a government organization or other well-known organization.
If you have truly won a prize, whether it is a cash card, gift certificate or product, there should be no redemption fees, postage fees, delivery fees, or other conditional rules to comply with in order to receive your prize.
Responding to just one foreign lottery ticket or one fraudulent sweepstakes notice or one prize award solicitation can open the door to many more bogus offers. Ignore all such offers!
Contact InformationPrincipal: JP Ophelia (Owner) Customer Service Manager
Industry TipsHow to Avoid Check Cashing Fraud
Tips on...fake prize promotions
Congratulations, You are a Winner - Not!
Identifying Fake Foreign Lottery Scams
Youre the Lucky Winner!