Business ProfileforErica's Plumbing, Air Conditioning And Restoration

On 3/18/24, I retained this company to flush my hot water heater. During the performance of their services, the technician leaked acid which stained and damaged the tile flooring in my foyer. When I contacted the company to discuss the issue, they sent out a service manager who was argumentative and informed me that the company would not agree to fully repair the damage. He told me that he could put more acid to try and make the stain appear more uniform but he would not seal the tiles with a protective coating. In response, I advised this was not an acceptable solution because it would not fully repair the damage and restore the property to it's pre-loss condition. Moreover, the manager's proposed solution was likely to cause additional, future damage because it would strip the tiles of their protective sealant coating which would expose them to the elements. The following week, I provided the company with 3 estimates from licensed and reputable tile flooring companies to repair the damage. Despite repeated follow up efforts over the past month to try and resolve this issue, the company has failed to accept responsibility for repairing the damage and restore my property to its pre-loss condition.