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Consumer Complaints

BBB Accredited Business since 07/31/2006

Admiral Plumbing Services, LLC

Phone: (561) 746-1180

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Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service1
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
03/19/2015Billing / Collection Issues
03/23/2015Problems with Product / Service | Read Complaint Details
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Complaint
2/23/15 no hot water in residence. repairman replaced parts, etc, resulting in short term hot water usage..came back approx. 1 week later, replaced
different part, left stating he didn't know what problem was..customer would have to wait and see if hot water issue was resolved. stated if customer called again, he would be charged. still no hot water. customer paid $390.00 initially. customer called in second plumber, who found leak in water line. admiral did not initiate any further trouble shooting, resulting in more than a week without hot water and additional expense to water bill. customer invoice # XXXXXX paid by credit card

Desired Settlement
want labor charge refunded

Business Response
WE ARE SORRY TO HEAR THAT WE DIDN'T FULLY ADDRESS YOUR PLUMBING ISSUE. THIS IS NOT HOW WE CONDUCT OUR PLUMBING SERVICES OR HOW WE CONDUCT BUSINESS. WE WILL ADDRESS THIS ISSUE WITH OUT TECHNICIAN. WE WILL GLADLY REFUND YOUR MONEY IN FULL TO HOPEFULLY RECTIFY THIS ISSUE. IF YOU HAVE ANY OTHER ISSUES OR NEED TO CONTACT US, PLEASE DO SO.
THANK YOU.

Industry Comparison| Chart

Plumbers, Water Heaters - Parts & Supplies, Water Filtration & Purification Equipment, Sewer Pipe, Water Analysis, Contractor - Water Conditioning, Water Softening & Conditioning Equipment Service & Supplies, Water Heater - Tankless, Water Heaters - Dealers, Pipe Line Companies, Pipe Fittings, Leak Detection, Water Leak Detection, Pipe & Valve Fitters, Water Heaters - Repairing, Plumbing Drains & Sewer Cleaning, Plumbing - Renovation & Repair, Plumbers - Commercial, Pipe Line Contractors, Pipe Inspection, Drainage Contractors

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.