BBB Business Review

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BBB Accredited Business since 04/30/2007

PetMed Express, Inc.

Phone: (954) 979-5995Fax: (954) 971-0544View Additional Phone Numbers1441 SW 29th Ave, Pompano BeachFL 33069

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BBB Accreditation

A BBB Accredited Business since 04/30/2007

BBB has determined that PetMed Express, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised PetMed Express, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 15 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

15 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues2
Delivery Issues2
Guarantee / Warranty Issues1
Problems with Product / Service8
Total Closed Complaints 15

Customer Reviews Summary Read customer reviews

4 Customer Reviews Customer Reviews on PetMed Express, Inc.

Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 4 Customer Reviews

Additional Information

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BBB file opened: 09/19/1996Business started: 01/01/1996
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Broward County Business Tax
Broward County Governmental Offices 115 S. Andrews Ave.
Fort Lauderdale, FL 33301-1818
(954) 357-7235
http://www.broward.org/Pages/Welcome.aspx

Florida Dept of Health
4052 Bald Cypress Way
Tallahassee, FL 32399-7017
(850) 488-0595
http://www.doh.state.fl.us/

BBB records show a license number of 371-1877 for this company, issued by Broward County Business Tax. Their web address is http://www.broward.org/Pages/Welcome.aspx.

Check License Status: https://www.broward.county-taxes.com/public/business tax/accounts/18920

Please note that governmental licensing information may not be current.

BBB records show a license number of 371-1928 for this company, issued by Broward County Business Tax. Their web address is http://www.broward.org/Pages/Welcome.aspx.

Check License Status: https://www.broward.county-taxes.com/public/business tax/accounts/74683

Please note that governmental licensing information may not be current.

BBB records show a license number of 378-7664 for this company, issued by Broward County Business Tax. Their web address is http://www.broward.org/Pages/Welcome.aspx.

Check License Status: https://www.broward.county-taxes.com/public/business tax/accounts/58375

Please note that governmental licensing information may not be current.

BBB records show a license number of RTTP38 for this company, issued by Florida Dept of Health. Their web address is http://www.doh.state.fl.us/.

Check License Status: http://ww2.doh.state.fl.us/irm00Praes/PRASINDI.ASP?LicId=54&ProfNBR=2209

Please note that governmental licensing information may not be current.

Contact Information
Principal: Mr. Menderes Adkag (C.E.O/ President)Customer Contact: Ms. Alison Berges (General Counsel)Mr. Bruce Rosenbloom (Chief Financial Officer)
Business Category

Pet Supplies & Foods - Retail

Alternate Business Names
1800petmeds

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.