BBB Business Review

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This Business is not BBB Accredited

Office Depot, Inc. (Headquarters)

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Phone: (561) 438-4800Fax: (561) 438-4760View Additional Phone Numbers6600 N Military Trl, Boca RatonFL 33496-2434http://www.officedepot.com

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BBB Accreditation

Office Depot, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Office Depot, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 873 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

873 complaints closed with BBB in last 3 years | 280 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues209
Billing / Collection Issues31
Delivery Issues99
Guarantee / Warranty Issues50
Problems with Product / Service484
Total Closed Complaints 873

Additional Complaint Information

This Review reflects national complaint activity for Office Depot and the former Office Max corporate owned locations.

Customer Reviews Summary Read customer reviews

14 Customer Reviews Customer Reviews on Office Depot, Inc.

Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 1
Negative Experience 11
Total Customer Reviews 14 Customer Reviews

Additional Information

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BBB file opened: 06/05/1990Business started: 04/10/1986
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Palm Beach Tax Collector
PO Box 3715 301 N. Oliver Ave, 3rd Flr
West Palm Beach, FL 33402-3715
(561) 355-2264
http://www.co.palm-beach.fl.us

Florida Dept of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee, FL 32399-6500
(800) 435-7352

Boca Raton, City of
201 West Palmetto Park Road
Boca Raton, FL 33432-3795
(561) 393-7789
http://www.ci.boca-raton.fl.us

Boynton Beach, City of
100 Boynton Beach Blvd
Boynton Beach, FL 33425-0310
(561) 742-6360
http://www.boynton-beach.org

BBB records show a license number of 201001821 for this company, issued by Palm Beach Tax Collector. Their web address is http://www.co.palm-beach.fl.us.

Check License Status: http://pbctax.manatron.com/Tabs/BusinessTax/AccountDetail.aspx?p=201001821&a=1845048

Please note that governmental licensing information may not be current.

BBB records show a license number of CH21560 for this company, issued by Florida Dept of Agriculture & Consumer Services.

Check License Status: https://csapp.800helpfla.com/cspublicapp/businesssearch/businesssearch.aspx

Please note that governmental licensing information may not be current.

BBB records show a license number of 14-00046781 for this company, issued by Boca Raton, City of. Their web address is http://www.ci.boca-raton.fl.us.

Check License Status: https://c2g.ci.boca-raton.fl.us/Click2GovBLP/licensedetail.html?OWASP CSRFTOKEN=H5DX-8AHG-S3FK-N3O9-UHX4-EC0J-GOS6-BTVT¢ury=1&year=14&number=46781&searchType=6&consolidated=N

Please note that governmental licensing information may not be current.

BBB records show a license number of 14-00008979 for this company, issued by Boca Raton, City of. Their web address is http://www.ci.boca-raton.fl.us.

Check License Status: https://c2g.ci.boca-raton.fl.us/Click2GovBLP/licensedetail.html?OWASP CSRFTOKEN=85IS-B4CA-MO9Z-ICFJ-WHCU-EBGR-WS91-89BR¢ury=1&year=14&number=8979&searchType=6&consolidated=N

Please note that governmental licensing information may not be current.

BBB records show a license number of 14-00016726 for this company, issued by Boca Raton, City of. Their web address is http://www.ci.boca-raton.fl.us.

Check License Status: https://c2g.ci.boca-raton.fl.us/Click2GovBLP/licensedetail.html?OWASP CSRFTOKEN=85IS-B4CA-MO9Z-ICFJ-WHCU-EBGR-WS91-89BR¢ury=1&year=14&number=16726&searchType=6&consolidated=N

Please note that governmental licensing information may not be current.

BBB records show a license number of 14-00011641 for this company, issued by Boynton Beach, City of. Their web address is http://www.boynton-beach.org.

Check License Status: https://egoveast2.aspgov.com/byb2c2gol/BLINQINF.jsp?IsWhatIf=true&MasterInq=&Century=1&Year=14&Number=00011641

Please note that governmental licensing information may not be current.

Business Management
Principal: Mr. Roland Smith (CEO)Customer Contact: Mr. Casey Ahlbum (Sr. Mgr, Cst Rel)
Contact Information
Ms. Vera Barber (Spv, Cst Rel)
Business Category

Office Supplies, Shipping Room Supplies, Office Equipment, Office Furniture & Equipment, Advertising Specialties, Internet Shopping, Mailing Services, Computers - Service & Repair, Computers Hardware, Software & Services, Computers - Supplies & Parts, Computers - Furniture, Computer Printers Sales & Service, Computers - Dealers, Managed Print Service, Printing Supplies, Printing Technician, Printers - Business Forms, Image & Graphics Printing, Printers, Mailing Containers, Inks - Print & Lithograph

Alternate Business Names
Officemax, Inc., Officemax.com

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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.