Business ProfileforTreasure Coast Newspapers

On 6/16/23 I mailed a check, to Treasure Coast Newspaper for paper delivery for 7/01/23-12/31/2023 which cleared my bank on 6/23/2023. My husband become too ill to read the paper in late June. On 6/30/2023, my son called TC Newspaper and canceled the paper before the 7/1/2023 start. This is undisputed. He was told I would receive a refund within 4 weeks. My husband passed away on 7/11/23. No check arrived in 4 weeks and a second call was placed in August. We was advised that there was documentation of the cancellation, but the staff Member did not request a refund. The person stated that a refund request will be submitted and it will take four weeks to receive the check. No check was received in four weeks and a third call was placed in September. This person stated that the refund request has been placed and we should be receiving the check soon. No check. I called on October 11, 2023 and spoke to ************ who apologized and promised me that I would not have to call again and the check will be received in 10 days to 2 weeks. No check arrived. My son called again in November, same story that the check is coming. I called on December 1, 2023 and asked for a Supervisor and spoke to staff Supervisor ******(wouldn't give last name). She stated that the problem was that no refund was requested originally and we stated that we were moving. I told ****** that was not true and I have never been more frustrated in my life to obtain money owed to me. She is going to look into it, but I don't believe anything they tell me now. Over 5 months since first contact and I get untrue stories and no refund. Account number *********. Phone number called is **************. I lost my husband, his financial contribution to our income and now feel like TC Newspaper is purposely keeping my money.