BBB Business Review

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BBB Accredited Business since 09/30/2014

ConsumerDirect Mortgage, a Division of FirstBank

(888) 246-5906View Additional Phone Numbers220 Congress Park Dr STE 140, Delray BeachFL 33445-4664

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BBB Accreditation

A BBB Accredited Business since 09/30/2014

BBB has determined that ConsumerDirect Mortgage, a Division of FirstBank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised ConsumerDirect Mortgage, a Division of FirstBank's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 11 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

11 complaints closed with BBB in last 3 years | 7 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Billing / Collection Issues1
Problems with Product / Service9
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 11

Customer Reviews Summary Read customer reviews

48 Customer Reviews Customer Reviews on ConsumerDirect Mortgage, a Division of FirstBank

Customer Experience Total Customer Reviews
Positive Experience 39
Neutral Experience 1
Negative Experience 8
Total Customer Reviews 48 Customer Reviews

Additional Information

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BBB file opened: 02/14/2013Business started: 04/16/2012
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

BBB records show a license number of NMLS 76735 for this company.

Check License Status: http://www.nmlsconsumeraccess.org/Home.aspx/SubSearch?searchText=76735&x=75&y=16

Please note that governmental licensing information may not be current.

Type of Entity

Limited Liability Corporation

Business Management
Principal: Mr. Jamie Thornton (Managing Member)
Business Category

Mortgage Brokers, Loan Servicing, Mortgage Bankers, Mortgage Consultants, Reverse Mortgage, Real Estate Loans

Alternate Business Names
Consumer Direct Mortgage, FirstBank

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.