BBB Accredited Business since 09/30/2014
ConsumerDirect Mortgage, a Division of FirstBank
(888) 246-5906View Additional Phone Numbers220 Congress Park Dr STE 140, Delray Beach, FL 33445-4664
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A BBB Accredited Business since 09/30/2014
BBB has determined that ConsumerDirect Mortgage, a Division of FirstBank meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised ConsumerDirect Mortgage, a Division of FirstBank's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 11 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Billing / Collection Issues||1|
|Problems with Product / Service||9|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||11|
Customer Reviews Summary Read customer reviews
48 Customer Reviews Customer Reviews on ConsumerDirect Mortgage, a Division of FirstBank
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||48 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
BBB records show a license number of NMLS 76735 for this company.Check License Status: http://www.nmlsconsumeraccess.org/Home.aspx/SubSearch?searchText=76735&x=75&y=16
Please note that governmental licensing information may not be current.
Type of Entity
Limited Liability Corporation
Business ManagementPrincipal: Mr. Jamie Thornton (Managing Member)
Mortgage Brokers, Loan Servicing, Mortgage Bankers, Mortgage Consultants, Reverse Mortgage, Real Estate Loans