This Business is not BBB Accredited
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Audition America Tour is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Audition America Tour's rating include:
- 82 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- Failure to respond to one complaint filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||20|
|Billing / Collection Issues||6|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||47|
|Total Closed Complaints||82|
Additional Complaint Information
Our file contains a pattern of complaints from consumers alleging Audition America Tour uses high pressure sales tactics. Complaints reveal the company offers photo shoots and portfolio services and that a deposit ranging from $50 to $100 must be made immediately on site at the audition. Consumers allege they are later informed of Audition America Tour's no refund policy.
Audition America Tour responds to these consumer complaints by issuing refund request forms to consumers.
On, January 9, 2013, BBB sent certified correspondence to Audition America Tour requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On January 14, 2013, Audition Tour America responded to BBB's concern. As a resolution to the complaints, Audition Tour America has called the area directors to ensure they are using the same script as the other 17 stages. Audition Tour America has also designed a series of 7 automatic emails that are sent to every contestant during the 3 - 4 weeks of the event process. The intent of these emails is to communicate continually with the contestants.
On August 8, 2013 BBB reviewed this company's complaints again and found that the pattern still exists.
BBB will continue to monitor the complaint activity of Audition Tour America and update the business review as needed.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Audition America Tour
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
This report is general in nature and is not intended as a reliability report on any company, service or product.
BBB Advises Caution When Dealing With Talent/Modeling Agencies
Do you think you have what it takes to be a model or actor? Many unscrupulous talent and modeling agencies will lead you to believe so. However, far too often, consumers are victimized by fraudulent agencies promising money, exposure and stardom.
There are ethical and legitimate talent and modeling agencies in the entertainment business. Before becoming involved with an agency, know exactly what they should be doing for you. An agency should be engaged in the marketing and booking of talent. Usually a state license is required to book work for a fee. The agent's role is to promote the talent who has contracted for their marketing services, negotiate the most favorable contract for the talent and collect a commission from the talent. You should interview your agent as thoroughly as you would interview your doctor, lawyer, or CPA. Remember, the agent will be working for you, not vice versa. Carefully review your contract with your agent. This is your agreement regarding what the agent will do to earn the commission you pay.
To help you detect fraudulent opportunities, the BBB warns that disreputable agencies often:
* Ask for up-front money, which may be called "registration," quote; consultation," or "administrative" fees. Legitimate agents work on a commission. They don't get any money until you get paid for doing the work they have obtained for you.
* Pressure you to leave a check or cash deposit or sign a contract immediately. The agent may insist that you take acting lessons at a particular school or from a particular teacher; or may try to get you to buy expensive photographs, audition tapes, or other services or materials sold by someone he or she suggests. An agent's time should be spent finding work for his or her client, not selling products and services.
* Display pictures of famous models or celebrities on the walls to make you believe they are represented by that agency, although they're not.
* Use names which sound similar to well-known agencies. Fraudulent companies will sometimes do this to give the incorrect impression that they are connected to a legitimate entity.
* Place phony ads in the help wanted section of newspapers that say something like, "new faces wanted" for commercials, movies or modeling or claim that "no experience is necessary."
Problems or complaints about an agent or an agency may be referred to the BBB, state Department of Licensing and Regulation or consumer protection agency in the city where the company is located. To obtain helpful consumer information on a particular agency, you will need to contact the local BBB that serves that particular city.
Contact InformationPrincipal: Johnny Oates (Owner)Customer Contact: April Waldbueser Ms. Ali Marie (Office Manager) Lisa Oates (Vice President)
Model / Talent Scouts and Referrals , Event Planners, Photographers - Portrait