This Business is not BBB Accredited
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Arriva Medical, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for Arriva Medical, LLC include:
- Failure to respond to 3 complaints filed against business.
- 3 complaints filed against business that were not resolved.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||61|
|Billing / Collection Issues||10|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||46|
|Total Closed Complaints||137|
Additional Complaint Information
On April 30th, 2014 the company met with the BBB to discuss a Pattern of Complaints from consumers that state "they don't receive their diabetes supplies in a timely manner".
Arriva Medical LLC stated that Medicare regulations on the diabetes/medical supply companies and the industries as a whole, have become much stricter than in the past.
The company further stated that they have grown in size quite rapidly due to the fact they are 1 of only 18 companies that are now Medicare approved for diabetic supplies, that majority of the companies are no longer in business due to the level of Medicare fraud and can't uphold the strict guidelines Medicare requires.
Arriva Medical is unable to ship anymore goods to any customer, than what the script allows. Furthermore, they can't ship any sooner than less than 10 days before the next re-order.
Example: If a customer calls 12 days prior to renewal and asks for Arriva Medical to send the next order, they have to set a reminder in their database 2 days later, call that customer back and advise at that time, Arriva will re-order for them. This is where many claimed delays come from. Further, in the case of claims of non-delivery of the shipments, Arriva Medical requires the customer to contact the shipping company and file a lost package claim. Once done, the customer should contact them back with that claim #. When the claim number is provided, they can re-ship.
On April 30th, Arriva Medical updated their company information to include 300 active employees and 800,000 active customers.
On January 20, 2015, BBB reviewed the recent complaints that were filed against Arriva Medical and determined that the pattern as described above does still exist.
BBB will continue to monitor complaints and update the company's review as necessary.
Customer Reviews Summary Read customer reviews
15 Customer Reviews Customer Reviews on Arriva Medical, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Broward County Business Tax
Broward County Governmental Offices 115 S. Andrews Ave.
Fort Lauderdale, FL 33301-1818
BBB records show a license number of 371-1941 for this company, issued by Broward County Business Tax. Their web address is http://www.broward.org/Pages/Welcome.aspx.Check License Status: https://www.broward.county-taxes.com/public/business tax/accounts/67030
Please note that governmental licensing information may not be current.
Type of Entity
Limited Liability Corporation
Business ManagementMr. William Stocksdale (President)
Contact InformationPrincipal: Ms. Andrea Artura (Patient Services Team Lead)Ms. Darcy Didion
Medical Equipment & Supplies