Business ProfileforMassage Envy

I've had numerous issues with this specific location during my time going there. This specific incident I am referring to I had called the location numerous times in the month of November to get in touch with a manager regarding canceling my account via email. The staff mentioned i can't get a canceled form emailed or faxed to me to fill it out and it needs to be filled out in person. I explained to them I am not able to get there in person to cancel but they refused to email or fax it to me stating it "is in their policy" I need to come in person. I asked nourmous times to have a manager please contact me to no avail. I finally had to call out of work to go in person and cancel my membership. The manager on duty that day ****** told me that i CAN cancel via email or fax and greatly apologized for the inconvenience and assured me they would not be charging me for the month of December because of the miscommunication among the staff. I questioned this because I noticed on the cancelation form it mentioned a 10 day grace ******* ****** then again reassured me I wouldn't get charged. I noticed I DID get charged so I called the location again multiple times looking to speak with the "operations manager" ******. However after 10 days and me calling 3 separate occasions she FINALLY got back to me to tell me they can't do anything about it. I went over all the inconvenience I went though and what her staff had told me and she said "I wasn't there i don't know if they said that" I also mentioned I spoke with ****** earlier in the same day and she said "oh yes you should get a refund don't worry ****** will call you". However ****** again said she doesn't know for sure that ****** said that. I asked her to please go ask her since she is there however ****** just continued to refer to "policy" and she can't make adjustments because her staff gave out the wrong information multiple times. I feel extremely disrespected as a customer.