Idea design studio failed to refund money I paid them to design product my 10 year old son had developed. Design did not meet standard.
In April 2014, I hired Idea Design Studio to design Solar cell phone (Infinity Solar Cell Phone my 10 year old son had invented. I first started with Invent Help a company that designs products. Somehow, Idea design studio came into the scene. First I taught they were part of Invent Help but found out they were separate companies but because Idea design Studio promised me that they are one of the best in the business with over 6,000 manufacturing companies that they do business with and would be able to bring my son's invention before these companies and would be able to find companies that will be interested in my son's invention and secondly, they will also set up a web page that they made me sign up for two years that will give me access to see inventors when they express interest in my product. They also promised me they will on daily basis send me links through my email that will help me keep in touch with several different companies to present my product to them. I paid them through my PayPal account through Bank of America. On 04/14/14 $395.00. REF (GRO XXX-XXX-XXXX FL XXXXXXXXXXXXXXXXXXXXXXX. On 05/02/14 $2,500.00 PayPal REF Idea Design XXX-XXX-XXXX FL XXXXXXXXXXXXXXXXXXXXXXX, on 05/30/14 Idea Design Studio Pay Pal $1,000.00 REF XXX-XXX-XXXXFL XXXXXXXXXXXXXXXXXXXXXXX, On 07/17/14 $1,000.00 PayPal ID # 6FL XXXXXREXXXXXXD.This brings total payment to Idea Design Studio to $4895. On April 16, 2014, they sent me copy of gray scale design and on April 23, 2014 colored design and a 30sec video which did not show anything different from the previous designs. I spoke to Andy Wright the guy who I dealt with from the beginning of the process and one who took all the payments from me and made him understand that I am not a technical person because he asked me my background from the beginning and made him and all that I spoke to understand that I will rely on their expertise to have a good product design and they all promised they will do their best. The first pictures they sent me looked good on paper. When they started sending me links for me to get in touch with the different companies, I found out that some of the links could not be opened and those that opened had nothing to do with the product I have paid them to design. The links showed companies that produced house hold items, toys, pet food, candies, school supplies, toiletries etc. There was no company that produced solar products or anything that deals with solar cell phones.They promised to send links and also keep my web page open for two years but they stopped sending the links after two weeks and none of the links they provided were helpful. When I contacted them why they have not been able to help me find a company for my product as they had promised, they told me to find my own company to help me develop the product which was not what they promised. I was able to find a company on my own who looked at the design and concluded that there were flaws in the design and that it was poorly done and will not work. The design is not good enough for the solar panel to work as they have showed in the design. I called and sent them email about my findings and the project manager overseeing my project David ******** wanted me to pay another $300.00 to redesign the phone. I refused and requested that they refund my money to me. Andy ****** called me and offered to refund only $1,0000.00 but I refused to accept their offer of $1,000.00 and requested $3,000.00. A guy called Jim called me to follow up with my request but after a couple of conversations, he has completely ignored my calls and emails. This shows that they are scamming people to take advantage of them. For failing to help me find a company to help develop and market my son's product as promised and for designing a product that will not work, I am asking that they refund $3,000.00 to me. My son keeps asking me about what happened to his invention and I am tired of telling him I am still working on it.
I am requesting that to peacefully resolve this case, Idea Design Studio should refund $3,000.00 to me out of the $4,895.00. This is money I borrowed from my son's future college fund with the intention that this product will be able to succeed for him to get financial backing to help him in the future. I expressed this concern to Andy ****** when I first spoke to him and he made me to understand that the idea of the Solar Cell Phone was a brilliant one and see a future for the product and therefore encouraged me to pursue it not knowing they were only interested in my money.
FYI - We've reached a tentative resolution with the above and all related details should be worked out in the next day or so.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not finally accepted or rejected their offer because I have asked that they send me copies of documents that I signed which they claim they would use to deny my request if I refuse to accept their offer. I just want to see those documents and also keep them for my records but have not heard from them yet and still waiting. Please be patient with me as we all work together for a peaceful solution to this case.
Final Business Response
As of April 27, 2016, all issues regarding Mr ****** have been resolved. Please feel free to contact Mr. ****** to confirm resolution, we appreciate the time granted by the BBB to allow us to fully address the client"s concerns and related issues.
If you have any further questions or comments, please do not hesitate to contact me directly.
Direct # XXX-XXX-XXXX
Final Consumer Response
Just want to thank BBB for taking my case and making sure that it came to a peaceful end. I received a check in the amount of S2200 from Idea Design Studio yesterday as refund amount agreed upon by both parties. I am satisfied with the way BBB handled the case and want to thank you again for your patience and assistance. If the check clears, then the case is closed. If there is any negative comments that I made that might tarnish the name of IDS, please remove it from their file. Thanks.