BBB Business Review

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This Business is not BBB Accredited

ACE Jiffy Lube

(954) 267-9244100 West Cypress Creek Rd, Suite 900, Fort LauderdaleFL 33309-1951http://www.acejiffylube.comView Additional Web Addresses! There is an alert for this business !

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BBB Accreditation

ACE Jiffy Lube is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered ACE Jiffy Lube's rating include:

  • Failure to respond to 15 complaints filed against business.
  • 7 complaints filed against business that were not resolved.

Customer Complaints SummaryRead complaint details

45 complaints closed with BBB in last 3 years | 16 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues6
Problems with Product / Service39
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 45

Additional Complaint Information

Our files contain a pattern of complaints from consumers that allege Ace Jiffy Lube's mechanics are falsely informing them of repairs in order to up-sell their services. In some instances, consumers are also alleging that once the repairs are completed, the original problem in which they came in to service still exists.

BBB files indicate that most of these complaints close without a response from Ace Jiffy Lube.

On February 18, 2015 BBB sent correspondence to Ace Jiffy Lube requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on ACE Jiffy Lube

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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BBB file opened: 03/01/1991Business started: 08/01/1990
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

Type of Entity

Limited Liability Corporation

Business Management
Principal: Mr. Philip Miscione (Executive Vice President)Mr Richard Jennings (Director of Operations)
Business Category

Lubricating Service - Automotive, Auto Repairing - Foreign, Auto Repair & Service, Auto Repair & Service - Equipment & Supplies, Engines - Fuel Injection Service & Parts

Service Area

When filing complaint against the company, please provide the business address and phone for the location you dealt with in order for our office to process accordingly.

Alternate Business Names
Jiffy Lube, Jiffy Lube Brakes and Service, Jiffy Lube Service Center, Jiffy Lube Tires Brakes and Services, Atlantic Coast Enterprises, LLC

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.