This Business is not BBB Accredited
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ACE Jiffy Lube is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered ACE Jiffy Lube's rating include:
- Failure to respond to 15 complaints filed against business.
- 7 complaints filed against business that were not resolved.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||6|
|Problems with Product / Service||39|
|Billing / Collection Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||45|
Additional Complaint Information
Our files contain a pattern of complaints from consumers that allege Ace Jiffy Lube's mechanics are falsely informing them of repairs in order to up-sell their services. In some instances, consumers are also alleging that once the repairs are completed, the original problem in which they came in to service still exists.
BBB files indicate that most of these complaints close without a response from Ace Jiffy Lube.
On February 18, 2015 BBB sent correspondence to Ace Jiffy Lube requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on ACE Jiffy Lube
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Limited Liability Corporation
Business ManagementPrincipal: Mr. Philip Miscione (Executive Vice President)Mr Richard Jennings (Director of Operations)
Lubricating Service - Automotive, Auto Repairing - Foreign, Auto Repair & Service, Auto Repair & Service - Equipment & Supplies, Engines - Fuel Injection Service & Parts
When filing complaint against the company, please provide the business address and phone for the location you dealt with in order for our office to process accordingly.