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Consumer Complaints

BBB Accredited Business since 09/08/2010

Applied Consumer Services, Inc.

Phone: (305) 821-1677Fax: (305) 821-0155

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)BBB Closure Definitions
03/24/2014Problems with Product / Service | Read Complaint Details
X

Complaint
Did not deliver the services as contracted. Will not return phone calls or e-mails regarding this issue. This business is a ripoff.
Failed to deliver testing results as agreed upon. Will not return phone calls or respond to e-mails. They contacted me and demanded additional money to do additional testing. They said initially they would have the results in 30-45 days. I waited over 6 months and when I finally received the results, they were useless. They were full of holes and inconsistencies. The numbers were severely skewed. When I contacted them to inquire why the data was so incomplete and poorly presented, they said they would look into and call me back. That we over a month ago and they have not attempted to follow-up. This company is very difficult to deal with and do not provide anything they promise. I paid almost $3,000 for results that are completely useless. I guess my next step to file suit.

Desired Settlement
Complete refund

Business Response
----- Forwarded Message -----
From: ****** ********** <******@appliedconsumer.com>
To: ***** ****** <*****@gulfcoastpaverrestoration.com>
Sent: Tuesday, February 12, XXXX X:XX PM
Subject: Re: Gulf Coast NDA

Thank you, *****.

****** *********** M.S., V.P.
******@appliedconsumer.com
Applied Consumer Services, Inc.
XXXXX ** **** ****** **
******* ******** ** XXXXX
XXX XXX-XXXX///305 ***********
www.appliedconsumer.com


From: ***** ****** <*****@gulfcoastpaverrestoration.com>
To: ****** ********** <******@appliedconsumer.com>
Sent: Tuesday, February 12, XXXX XX:XX PM
Subject: Re: Gulf Coast NDA

******,
I appreciate your response. I will have the samples sent via ***** first thing tomorrow morning. I will send them overnight. I look forward to working with you.

Thank You,

***** ******
Owner
Gulf Coast Paver Restoration
Tampa Bay: XXX-XXX-XXXX
Sarasota: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
www.GulfCoastPaverRestoration.com



On Feb 11, 2013, at 7:02 PM, ****** ********** wrote:



wrote:
Hi *****,

The signed NDA is attached.
Please send the Submission form with you product.

Looking forward to working with you.

Thank you.

****** *********** M.S., V.P.
******@appliedconsumer.com
Applied Consumer Services, Inc.
XXXXX ** **** ****** **
******* ******** FL XXXXX
XXX XXX-XXXX///305 ***********
www.appliedconsumer.com



From: ***** ****** <*****@gulfcoastpaverrestoration.com>
To: ******@appliedconsumer.com
Sent: Friday, February 8, XXXX XX:XX AM
Subject: Gulf Coast NDA

******,
Good morning. Here is the NDA for the product deformulation we spoke about this morning. I am in the process of having the sample put together to ship out today. I look forward to working with you.

Thank You,

***** ******
CEO
Gulf Coast Paver Restoration
Tampa Bay: XXX-XXX-XXXX
Sarasota: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
www.GulfCoastPaverRestoration.com


Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
After the initial payment was made, they came back and said they needed more money (Additional $800) to do more testing) and complete the formulation. I paid their requested amount. We started this project back in Feb. and as of July, I still had not received any useful information. On June 17th, they sent me a "preliminary report" that was full of missing ingredients. I hired an outside chemist from the University of South Florida to review their "findings". After they reviewed the report they had sent, they said it appeared the report was put together in haste because the numbers did not add up and the overall report was completely useless. They stated that their was no useful information to be gained from their report and that to be able to work from a preliminary framework, the testing would have to be redone and that's what we did. We ultimately gained our information through a third party. However, the report sent from Applied Consumer Services was worthless.

See e-mail correspondence still going on in August ( 6 months after a 6-8 week project):

***** ****** Wrote:
I have tried on several occasions to get someone to review the rules you sent but no one will return a phone call as promised. I had the results you sent analyzed by a chemical engineering professor at USF and they said that there is much missing info that there is no way to produce a formula. The numbers on the data do not add up and the way it was presented, the data is vitally useless. The last time we spoke, you were waiting on a chemical to test the formula that you supposedly had but never sent to me, and that you would let me know the rules of your testing. To date, I have not seen anything of value that you have provided to me.


***** ******
Owner
Gulf Coast Paver Restoration
"Raising the Bar on Paver Restoration"
Tampa Bay: XXX-XXX-XXXX
Sarasota: XXX-XXX-XXXX
Fax: XXX-XXX-XXXX
www.GulfCoastPaverRestoration.com

Response:

On Aug 13, 2013, at 6:15 PM, ****** ********** <******@appliedconsumer.com> wrote:

Hi *****,

Now, I am trying to reach you on the phone and e-mail.
I was out of town till August and have never gotten a chance to discuss with you our suggested formula. Have you tried? Did you obtain the resin?
Do you have access to the companies that can actually make the specific resin upon request?

Looking forward to hearing from you.

****** *********** M.S., V.P.
******@appliedconsumer.com


Business Response
To Whom It May Concern:
On November 15, 2013, we sent a letter explaining our position regarding the complaint received from Mr. ***** ******. We thought that the situation was presented as clearly as possible, and your representative would see the situation from our point of view.
Frankly, there is nothing we can add to our earlier response, and we feel very strongly that Mr. ****** is not being reasonable in rejecting the agreement of "best effort basis" that was discussed and accepted prior to the project being initiated.
We value our reputation as a company that has completed numerous successful projects. We have kept an endless list of happy clients, and do not wish to have our reputation tarnished on account of one unreasonable client. Please let us know what we should do to resolve this situation as quickly and efficiently as possible.
We rely on your expertise, and we hope that any decision you make will be fair.



Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
As previsouly stated, Applied Consumer Services produced nothing of any value whatsoever. The results that were produced were untimely, incoherent and incomplete. Now we are out several thousand dollars because of thier inability or unwillingness to follow through with our agreement. I was misled from the begining. The additional money they asked for (and received) was supposed to complete the testing. In actuality, it produced nothing. This company wants me to be satisfied with the fact that I paid them for a service that was not delivered and their only response is "we gave it our best effort" which is highly inaccurate. Thier extremely poor communication and untimley delivery of promised deliverables leaves me with the impression that I was more of nuisance than a customer that paid in advance. All they were concerned about was making sure they were paid before any "work" was completed. Their response is unacceptable.


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