This Business is not BBB Accredited
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Colombian Emeralds International is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Colombian Emeralds International's rating include:
- 12 complaints filed against business
- Failure to respond to 9 complaints filed against business.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
- BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula's smallest size classification.
- BBB does not have sufficient background information on this business. BBB made one or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||1|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||10|
|Billing / Collection Issues||0|
|Total Closed Complaints||12|
Additional Complaint Information
Our files contain a pattern of complaints from consumers that allege after purchasing merchandise from Colombian Emeralds International they are met with difficulties when trying to receive a refund or exchange. Consumers further allege Colombian Emeralds International Fails to respond to phone calls or written requests for assistance or support.
BBB files indicate that most of these complaints have been closed without a response.
On January 24, 2014, BBB sent correspondence to Colombian Emeralds International requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
As of February 21, 2014 Colombian Emeralds International has not responded to BBB's concerns.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|