BBB Logo

Better Business Bureau ®
Start With Trust®
In Southeast Florida & the Caribbean

BBB Business Review

What is a BBB Business Review?

This Business is not BBB Accredited

Colombian Emeralds International

Find a Location

Phone: (954) 917-2547Fax: (954) 971-7693View Additional Phone Numbers1201 NW 65th Place, Fort LauderdaleFL 33309http://www.colombianemeralds.com! There is an alert for this business !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

Colombian Emeralds International is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered Colombian Emeralds International's rating include:

  • 12 complaints filed against business
  • Failure to respond to 9 complaints filed against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.
  • BBB does not have sufficient information to determine size of business. BBB evaluation of business is based on rating formula's smallest size classification.
  • BBB does not have sufficient background information on this business. BBB made one or more requests for background information from the business. BBB has not received a response from this business and/or has not been able to verify information received from this business.

Customer Complaints SummaryRead complaint details

12 complaints closed with BBB in last 3 years | 5 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Guarantee / Warranty Issues1
Problems with Product / Service10
Billing / Collection Issues0
Delivery Issues0
Total Closed Complaints 12

Additional Complaint Information

Our files contain a pattern of complaints from consumers that allege after purchasing merchandise from Colombian Emeralds International they are met with difficulties when trying to receive a refund or exchange. Consumers further allege Colombian Emeralds International Fails to respond to phone calls or written requests for assistance or support.
BBB files indicate that most of these complaints have been closed without a response.

On January 24, 2014, BBB sent correspondence to Colombian Emeralds International requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

As of February 21, 2014 Colombian Emeralds International has not responded to BBB's concerns.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Colombian Emeralds International
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: 02/05/1999
Contact Information
Principal: Stephen Crane (Manager)Ms. Selma Stein
Business Category

Jewelers - Retail, Precious, Semi-Precious & Synthetic, Jewelry Buyers

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.