According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.
Our file contains a pattern of complaints from consumers alleging harassing and threatening phone calls from Hispanic Global Way Corp. After ordering a product from the company's website, consumers say they receive a phone call from Hispanic Global Way stating that the consumer owes the company additional money. Consumers allege Hispanic Global Way Corp threatens to take legal action against the consumer if the additional money is not paid.
Hispanic Global Way Corp has not responded to these consumer complaints.
On, February 27, 2013, BBB sent certified correspondence to Hispanic Global Way Corp requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On March 26, 2013, Hispanic Global Way responded to BBB's concerns. Hispanic Global Way states they have been receiving several complaint calls from different clients who sustained that their company is making the collection for the expenses generated when they send a package to the customer. The customers affected by these calls notified Hispanic Global Way that the tendency of these calls are aggressive, intimidating and threatening if the consumers do not pay this amount. Hispanic Global Way says their company is not related to these actions and their company is not generating charges to customers. Hispanic Global Way alleges that the persons making these collection calls are using their company name to make charges. Hispanic Global Way goes on to say they are willing to resolve this situation and, for that reason, has been storing information such as phone numbers and names in order to provide the accurate evidence to the authorities.
BBB reviewed this company's complaints again on July 1, 2013 and found that the company has not eliminated these types of complaints and the pattern still exists.
On July 25, 2013, Hispanic Global Way Corp. followed up with BBB's concerns. The company states that the persons making these collection calls are using the Hispanic Global Way name to make charges. Hispanic Global Way says they are willing to resolve this situation and, for that reason, have been storing information such as phone numbers and names in order to provide the accurate evidence to the authorities.
The phone numbers provided to customers from those persons making collections calls:
619-313-4905 and 619-382-2313 - indicating that if from Superior Court of California Located at 220 West Broadway
Other phone numbers used: 630-489-9954
BBB will continue to monitor the complaint activity of the company and update the Business Review as needed.
UPDATE March 2, 2015
The defendants in a scheme that charged Spanish-speaking consumers for unordered or defective products and made it costly or practically impossible for them to get their money back are banned from telemarketing and selling weight-loss products under a settlement with the Federal Trade Commission.
According to a complaint the FTC filed in June 2014, the Hispanic Global Way defendants used Spanish-language television ads and Peruvian call centers to sell its products. They then shipped incomplete orders, the wrong or defective products, products of the wrong size or color, and products that did not perform as advertised, including a phony weight-loss belt. When consumers called to complain, telemarketers either ignored or insulted them, or told them they could not return or exchange products, or that they would have to pay a fee, ranging from $20 to $299, to do so. Those few consumers who were promised refunds or exchanges found they never materialized. A federal judge halted the operation and froze the defendants' assets, pending litigation.
The settling defendants have admitted to the allegations and agreed to be banned from telemarketing or selling weight loss products. Under the settlement order, in any future business they must provide refunds or exchanges, free of charge, for incorrect or non-working products, for any program that differs from what was advertised, and when consumers don't receive gifts promised as an inducement for a purchase.
The defendants are also barred from making material misrepresentations about goods and services and must disclose, before making a sale, any restriction or condition on a refund, cancellation, repurchase, or exchange.
They are also prohibited from profiting from, and failing to properly dispose of, customers' personal information obtained in this case.
The settling defendants are Rafael Martin Hernandez, Maria Gisella Carrasco, Maria Elizabeth Vera, Hispanic Global Way Corp., Hispanic Global Way LLC, Hispanic Global Way Venez Corp, Hispanic Global Way Venez 1 Corp, Gold Lead USA Corporation, Sky Advance Choices Corp., Sky Advance LLC, First Airborne Service Trading Corp, Hispanic Network Connections LLC, and Fast Solutions Plus Corp.
The FTC is seeking default judgments against Grand Team Service Corp. and Roberto Carrasco Macedo.
The settlement order imposes a $50 million judgment that will be suspended upon surrender of all of the defendants' significant assets, including Carrasco's North Miami house, U.S. and Peruvian bank accounts, and jewelry; a 2010 Mercedes Benz owned by Hispanic Way; and a life insurance policy and U.S. and Peruvian bank accounts owned by Hernandez.
UPDATE June 23, 2014
As of June 23, 2014, at the Federal Trade Commission's (FTC) request, a federal judge has temporarily halted and frozen the assets of an operation that swindled Spanish-speaking consumers across the country by routinely sending unordered or defective products, including a phony weight-loss belt, and then making it difficult, impossible, or costly for consumers to obtain relief. The FTC seeks to permanently stop the illegal practices and make the defendants return victims' money.
As of June 2, 2014, Case No. 14-22018-CV, by the Federal Trade Commission's request, a federal judge has temporarily halted and frozen the assets of an operation that swindled Spanish-speaking consumers across the country by routinely sending unordered or defective products, including a phony weight-loss belt, and then making it difficult, impossible, or costly for consumer s to obtain relief.
The FTC seeks to permanently stop the illegal practices and make the defendants return victims money.
According to a complaint filed by the FTC, in TV ads the defendants "Hispanic Global Way, Hispanic Network Connections, and several other companies run by Maria Elizabeth Vera, Rafael Martin Hernandez, Roberto Carrasco Macedo, and Maria Gisella Carrasco" offered English-language courses, cell phones, ladies garments, exercise equipment, and the Molding Motion belt, with no mention of refund and exchange policies. Consumers often received incomplete orders, the wrong or defective products, products of the wrong size or color, and products that did not perform as advertised, the complaint alleges.
Regarding the purported weight-loss belt, the defendants advertising allegedly indicated that consumers could expect rapid and substantial weight-loss regardless of diet and exercise habits, with no reasonable basis to substantiate such claims.
When consumers called to complain, the defendants routinely placed them on hold for long periods, disconnected them, or otherwise ignored or insulted them, the complaint alleged.
If consumers persisted, sales representatives said they could not return or exchange defective products or products the consumers never ordered, or that consumers would have to pay additional fees, ranging from $20.00 to $299.00, to do so. The most persistent consumers received promises of refunds or exchanges that never materialized.
The defendants are charged with refusing to provide refunds for, or imposing substantial fees to exchange, unwanted or unusable products; misrepresenting that consumers could return products, even after use, for refunds at no additional cost; and making false, unsubstantiated claims about the weight-loss belt, in violation of the FTC Act.
The defendants are Vera, Hernandez, Macedo, Carrasco, Hispanic Global Way Corp., Hispanic Global Way LLC, Hispanic Global Way Venez Corp, Hispanic Global Way Venez 1 Corp, Gold Lead USA Corporation, Sky Advance Choices Corp., Sky Advance LLC, First Airborne Service Trading Corp., Hispanic Network Connections LLC, Fast Solutions Plus Corp, and Grand Team Service Corp.
For further assistance to file a complaint in English or Spanish, visit the FTC's online Complaint Assistant or call 1-877-FTC-HELP (1-877-382-4357).
FTC's website is: www.ftc.gov
Link for FTC's action: http://www.ftc.gov/news-events/press-releases/2014/06/ftc-stops-scammers-who-targeted-spanish-speaking-consumers-sent