This Business is not BBB Accredited
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VitalOne Health Plans Direct, LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
This business has no rating at this time.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||22|
|Billing / Collection Issues||3|
|Problems with Product / Service||37|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||64|
Additional Complaint Information
BBB files contain a pattern of complaints from consumers alleging a misunderstanding about the products and services being offered by the company. Some consumers believe they are signing up for a health insurance plan rather than a medical or dental discount plan. Several consumers also indicate that they were told that their provider participates in the company's plan prior to joining, but learned after attempting to use the services that their providers do not participate.
Others report receiving repeated solicitation calls from the company, despite being registered with the Federal Trade Commission's Do Not Call Registry.
On February 1, 2016, BBB sent correspondence to VitalOne Health Plans Direct, LLC requesting their voluntary cooperation in addressing the patterns within complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
BBB's Business Review for VitalOne Health Plans Direct, LLC will be updated upon receipt of the company's response.
Customer Reviews Summary Read customer reviews
8 Customer Reviews Customer Reviews on VitalOne Health Plans Direct, LLC
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||8 Customer Reviews|
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Florida Dept of Financial Services
BBB records show a license number of L064998 for this company, issued by Florida Dept of Financial Services. Their web address is http://www.myfloridacfo.com/.Check License Status: http://www.myfloridacfo.com/Data/AAR ALIS1/LicenseeDetail.asp
Please note that governmental licensing information may not be current.
Type of Entity
Limited Liability Corporation
Contact InformationPrincipal: Mr. Eliberto Gracia (Principal) David Cranman (Network Manager)
Insurance Services, Health Care Management, Health & Medical - General, Insurance - Medical Liability, Insurance - Medicare Services, Insurance - Accident & Health, Dental Service Plans