BBB Business Review

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BBB Accredited Business since 11/23/2009

Assurant, Inc. (Headquarters)

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Phone: (305) 253-2244Fax: (770) 859-4120View Additional Phone Numbers11222 Quail Roost Drive, MiamiFL 33157View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 11/23/2009

BBB has determined that Assurant, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Assurant, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1192 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

1188 complaints closed with BBB in last 3 years | 359 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues18
Billing / Collection Issues84
Delivery Issues22
Guarantee / Warranty Issues258
Problems with Product / Service806
Total Closed Complaints 1188

Customer Reviews Summary Read customer reviews

7 Customer Reviews Customer Reviews on Assurant, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 7
Total Customer Reviews 7 Customer Reviews

Additional Information

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BBB file opened: 11/16/2009Business started: 01/29/2004
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee, FL 32399-6506
(850) 487-1395
https://www.myfloridalicense.com/wl11.asp?mode=0&SID=

Florida Office of Insurance Regulation
200 East Gaines Street
Tallahassee, FL 32399
(850) 413-3140
http://www.floir.com

BBB records show a license number of SEA2324491 for this company, issued by Florida Dept of Business & Professional Regulation. Their web address is https://www.myfloridalicense.com/wl11.asp?mode=0&SID=. The expiration date of this license is 10/01/2015.

Check License Status: https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=C32CEA2916B383A3AFB04A506EBAFD46

Please note that governmental licensing information may not be current.

BBB records show a license number of FEIN 59-0676017 for this company, issued by Florida Office of Insurance Regulation. Their web address is http://www.floir.com.

Check License Status: http://www.floir.com/companysearch/each comp.aspx?IREID=102831&AUTHID=102831&FICTNAME=&CCRCNAME=&passCompanyType=LIFE%20AND%20HEALTH%20INSURER&passCompanyName=AMERICAN%20BANKERS%20LIFE%20ASSURANCE%20C

Please note that governmental licensing information may not be current.

BBB records show a license number of FEIN 59-0593886 for this company, issued by Florida Office of Insurance Regulation. Their web address is http://www.floir.com.

Check License Status: http://www.floir.com/companysearch/each comp.aspx?IREID=102808&AUTHID=102808&FICTNAME=&CCRCNAME=&passCompanyType=PROPERTY%20AND%20CASUALTY%20INSURER&passCompanyName=AMERICAN%20BANKERS%20INSURANCE%20CO

Please note that governmental licensing information may not be current.

Contact Information
Principal: Ms Nicole Vander Mey (Director/Federal & State Regulatory Administractio)Customer Contact: Ms. Leisa Norwood (Regulatory Analyst)Mr. Henry Costelo (Treasurer)Mr. Arthur W. Heggen (Executive Vice President)Ms. Casey Howard (Compliance Analyst)Mr. Adam Lamnin (President)Mr Craig Lemasters (President) Customer Service Manager Ms. Donna Nesbitt (Claims Specialist)Mr. Robert Pollock (President)Ms. Tanya Rafferty (Claims Legal Coordinator)Ms. Dee K. Raimondi (Claims Legal Coordinator)Mr. Arturo Riera (Claims Legal Coordinator)Mrs. Linda Steenhoff (Compliance Manager)
Business Category

Insurance Companies, Home Warranty Plans, Bank Equipment & Supplies, Automated Teller Machines, Business Services - General, Road Service - Automotive, Estate Planning & Management, Appliances - Installation, Refrigerators & Freezers - Service & Repair, Computers - Dealers, Cell Phone & Tablet Equipment, Supplies & Repair, Appliances - Major - Parts & Supplies, Appliances - Major - Dealers, Insurance Services, Insurance - Long Term Care, Insurance - Life, Insurance - Auto, Insurance - Accident & Health, Banks

Products & Services

Please note that this company offers insurance coverage only on specific credit cards amongst its various services. The insurance coverage has nothing to do with credit card charges and if consumers are disputing charges on their credit card, please file your complaint with your card company NOT Assurant or its dbas.

Alternate Business Names
American Bankers General Agency Inc., American Bankers Insurance Co. of FL, American Bankers Insurance Group, Inc., American Bankers Life Assurance Co., American Bankers Management Co, American Security Insurance Company, Assurant Solutions, Assurant Group Specialty Property, Assurant Health, Assurant Payment Protection, Assurant Specialty Property, Assurant, Inc, Benefit Activation Department, Chase Payment Protection Plan, City Assure, Consumer Assist Network Association, Inc., Credit Card Registry, Credit Protection, Creditsafe, CreditSense, Federal Warranty Service Corporation, Maytag Dependability Plus Service Contract, Member Services, Membership Services, Property & Casualities, Road Card, Road Guard Motor Club, Inc., Roadgard Motor Club, Inc., Sureway, Inc., The Assurance Group, The Federal Warranty Service Corporation, The Signal, Union Security Insurance Company, Union Security Life Insurance Co. Of New York, United Service Protection Corporation, Voyager Property & Casualty Insurance . Co., Whirlpool Extended Service Plans/Assurant group, Barclays, Time Insurance Company, Staples ESP, Assurant Employee Benefits, GE Service Protection, Inc, GE Warranty Management, General Electric Warranty, Assurant Service Protection Plus, General Electric Service Contracts, GE Service Contract, ProtectYourBubble.com, Standard Guaranty Insurance Company

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.