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          American Heritage Insurance Services has 1 locations, listed below.

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            Business ProfileforAmerican Heritage Insurance Services

            Insurance Companies

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 6 Customer Reviews

            Customer Complaints

            17 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            2/19/2002
            Years in Business:
            38
            Business Started:
            12/5/1985
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • E.R.J Insurance Group, Inc.
            • American Heritage Life Insurance Company
            Business Management
            • Ms. Courtney Criado, Vice President
            • Mr. Tim Meerbott, Senior Div. Manager
            Contact Information

            Principal

            • Mr. Tim Meerbott, Senior Div. Manager

            Customer Contact

            • Mr. Tim Meerbott, Senior Div. Manager
            Additional Contact Information

            Fax Numbers

            • (972) 510-1629
              Primary Fax
            • (305) 891-6511
              Other Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/21/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            Im a retired U.S. Marine and medically retired F.W. ***** Police Officer. As a Police Officer in September of 2011 I bought a 20 Year $ ******* term policy from Allstate Insurance Company underwritten by ******** Financial Services in **********, ***** for American Heritage Life Insurance Company , ************, ** *****. I had the insurance on autopay. I called them a few times over the years. No problems arose. I was told multiple times the policy was guaranteed renewable, and its stated in policy Guaranteed renewable before policy is 20 years old or until I reach age 70. My DOB is 10/26/1957. It also has guidelines for any new contracts non guaranteed premiums for the new 20 year term. However; this year on 02/12/2024 I spoke to *********************** at 1435 hrs who told me emphatically my policy is NOT renewable. I believe she writes policies for ******** Financial Services in F.W. *****. This statement, and the vile hateful conversations (*** was amiable but untruthful) with there other office help told me to open my online account and review my policy. My first encountered problem online at www.****************.com was unbeknownst to me my primary email had been written down by Allstate incorrectly. (I find that more than suspicious with the length of time policy was in effect. ) I eventually found a truthful customer service agent who told me thats why I kept having problems opening my account using my email online. Next, even more disturbing, was on their communication page. On this page there is a choice of two types of communication. You can select e-communications or you can select ************* ************** ******* The online benefits page stated above would not take the hard mail option and would deny you any further access unless e- communication was selected. Would u recommend I obtain an Attorney? I have copies of contract if you need them. Sincerely, ******************* ******************************************************************** ************ text/ call anytime
            Read More

            Customer Reviews

            6 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Catherine M

            1 star

            01/17/2024

            They area legalized criminal organization. Why are they still allowed to operate?

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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