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Rolladen, Inc. is not BBB Accredited.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered Rolladen, Inc.'s rating include:
- 35 complaints filed against business
- Government action(s) against business.
- Length of time business has taken to resolve complaint(s).
- Failure to respond to one complaint filed against business.
- One complaint filed against business that was not resolved.
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Billing / Collection Issues||1|
|Problems with Product / Service||22|
|Advertising / Sales Issues||0|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||35|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Rolladen, Inc. is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Phone Numbers
- (561) 686-6277
- (954) 525-3466
- (954) 921-1522
- (305) 757-8591
- (954) 426-0363
- (800) 748-8377
Additional Fax Numbers
- (407) 834-3753
BBB Complaint Process
Industry Tips for Hurricane Window, Door and Shutters Sales & Services
What is BBB Advertising Review?
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
About BBB Business Review Content and Services
As of August 24, 2011, Attorney General Pam Bondi today announced that a settlement has been reached in the lawsuit against hurricane shutter company Rolladen, Inc. and its principal, Robert Hoffman. The court order requires the company to pay 100 percent refunds, totaling nearly $790,000, to Florida consumers within 90 days and forbids Rolladen from marketing or selling the installation of hurricane shutters or windows for at least one year.
According to an investigation started in March by the Attorney General's Office, Rolladen required consumers to pay 40 to 80 percent of the contract price up-front for the hurricane shutters, promising delivery and installation within six to 12 weeks of the contract date. Reportedly, the company received nearly $790,000 in consumer deposits for hurricane shutters, but in many cases, it never delivered or installed the product.
The Attorney General's Office filed the lawsuit in July in Broward Circuit Court and sought an emergency temporary injunction. One day before the hearing on the emergency motion, the court signed the order negotiated between the Florida Attorney General's Office and Robert Hoffman, Rolladen's principal.
Consumers who believe they may have been a victim of fraud are encouraged to contact the Attorney General's Fraud Hotline at 1-866-9-NO-SCAM (1-866-966-7226).
As of July 25, 2011, Case No. 11017137 the Office of the Attorney General, Department of legal Affairs, State of Florida filed a lawsuit against hurricane shutter company Rolladen, Inc. and its principal, Robert Hoffman, for deceptive and unfair trade practices. Rolladen, a Hallandale-based company, markets and sells hurricane shutters and impact windows to Florida consumers and allegedly required substantial deposits up front but never installed the shutters or windows.
According to an investigation started in March by the Attorney General's Office, Rolladen required consumers to pay 40 to 80 percent of the contract price up-front for the hurricane shutters, promising delivery and installation within six to 12 weeks of the contract date. Reportedly, the company received more than $600,000 in consumer deposits for hurricane shutters, but in many cases, never delivered or installed the product.
The lawsuit, filed in the Broward County Circuit Court, seeks an order prohibiting Rolladen from marketing and selling shutters and windows until the company can complete installations in accordance with Florida contractor requirements. The lawsuit also seeks an immediate freeze on all assets of the company to maximize refunds to consumers. Hoffman was arrested last week by the Broward County Sheriff's Office on charges of running an organized scheme to defraud and unlicensed contracting.
Below are some helpful tips for consumers who are purchasing hurricane shutters and having them installed:
Confirm the contractor has a current state contractor's license. Go to www.myfloridalicense.com to verify a license.
Ask who will be doing the actual installation and confirm the installer is also licensed.
Ask for and check references, and investigate the contractor with the Better Business Bureau (www.bbb.org).
Know what kind of protection you are purchasing. Some counties may have specific standards for storm shutters, so be sure to inquire in advance whether your shutters meet the applicable standards and retain copies of the specifications for insurance purposes.
Know that "hurricane film" is not approved for residential use in Florida.
Florida requires a building permit for installation of shutters and most windows and doors. Be sure your contractor is obtaining a permit for the installation.
Make certain that all materials and supplies, permit fees, and installation costs are included in the price quoted in the written contract.
Ask for a specific installation deadline and request the contractor to include the deadline in the contract.
Beware if the contractor asks for payment in full before the work is completed.
Contractors often require a deposit, but if you pay more than 10 percent of the contract price, the contractor must apply for a permit within 30 days and start work within 90 days of the issuance of the required permit(s). Florida Statutes Section 489.126.
The filed complaint is attached below:
For further assistance contact the State of Florida Attorney General's office at 850.414.3990.