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          General Impact Glass & Windows Corp has 1 locations, listed below.

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            Business ProfileforGeneral Impact Glass & Windows Corp

            Windows

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            BBB File Opened:
            4/25/2005
            Years in Business:
            23
            Business Started:
            2/7/2001
            Business Incorporated:
            2/7/2001
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 05BS00223 for this business, issued by Miami-Dade County Dept of Reg & Economic Resources Business Affairs

            These agencies may include:

            Miami-Dade County Dept of Reg & Economic Resources Business Affairs

            140 W Flagler St Ste 902

            Miami FL 33130

            (305) 375-4222

            http://www.miamidade.gov/licenses/locksmiths.asp

            BBB records show a license number of 6681473 for this business, issued by Miami-Dade Tax Collector

            These agencies may include:

            Miami-Dade Tax Collector

            140 W Flagler Street, 1st Flr

            Miami FL 33130

            (305) 375-5452

            https://www.miamidade.gov

            BBB records show a license number of 5583662 for this business, issued by Miami-Dade Tax Collector

            These agencies may include:

            Miami-Dade Tax Collector

            140 W Flagler Street, 1st Flr

            Miami FL 33130

            (305) 375-5452

            https://www.miamidade.gov

            BBB records show a license number of 5773784 for this business, issued by Miami-Dade Tax Collector

            These agencies may include:

            Miami-Dade Tax Collector

            140 W Flagler Street, 1st Flr

            Miami FL 33130

            (305) 375-5452

            https://www.miamidade.gov

            Type of Entity:
            Corporation
            Business Management
            • Mr. Jose Zuniga, President/Owner
            • Mr. Manuel Paguaga, Manager
            Contact Information

            Principal

            • Mr. Jose Zuniga, President/Owner

            Customer Contact

            • Mr. Jose Zuniga, President/Owner
            • Mr. Manuel Paguaga, Manager
            • Ms. Vanessa Milian
            Additional Contact Information

            Fax Numbers

            • (305) 558-6665
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/22/2023

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Quote Q125173 / *******************************/ Date: 7/29/2022 Total $4250.00 / Deposit/check given $2125.00 On 7/29/2022, my husband, *******************************, visited General Impact Windows and Doors located at *************************************************** and was assisted by salesperson on site, *****, who took his order onsite. The order was for double aluminum impact residential front doors with glass interlayer and iron decoration. ******************************* chose one of the model doors on display there which didn't have a clear glass. ***** didn't mention anything nor explain options for the type of door glass and he assumed it would be frosted or not-see-through since these were front doors for our house. He was quoted timing of 16 to 20 weeks for completion (on page 4 of contract). He gave a deposit check for $2125.00 as indicated above payable to General Impact ****************************** and was cashed by them. Must mention that ***************************** another sales person on site corresponded with my husband via WhatsApp to complete the doors style selection and he requested for the deposit to be Zelle to his cell number (see copy of text attached reflecting this). ******* opted to write a check to the company. In late December, 2022, we emailed *********************** regarding status of order but didn't get a response. On 1/31/23 we emailed him asking for a refund of our deposit or to please provide an estimated date of door installation. On 2/2/23 I called General Impact Windows and Doors and left message with receptionist, she then indicated ***** didn't work for them but own his own company (???). Afterwards the same day we received a text from ***** indicating the doors would be delivered on Monday, 2/6/23. On 2/6/23 the doors were delivered to our house but we noted the glass on doors was completely clear and the second door was missing the holes for the dummy k*** We called him several time while doors waiting delivery at our home in order to discuss options but he never answered. The delivery crew also called him and there was no response. We didn't take delivery of the doors since the product was not as expected/ordered. *********************** responded on 2/13/23 a few days letter via text saying the contract indicated "clear" and we had two options: ordered privacy glass for doors or get a professional company to tint the glass on doors. However, he didn't provide a price to install the privacy glass. We emailed him on 2/12/23 & 2/13/23 indicating he didn't give us a cost/price for the installation of the privacy glass nor timing to get those replaced and gave him the authorization to install existing doors as is to avoid more delays. Since then we have send *********************** two more follow up emails, left him a voice message and a text and have received no courtesy response to any of them. On 2/22/23 I called General Impact Windows and Doors located in ******* and explained situation in detail and left message with receptionist to have their General Manager please call us to discuss situation. We would appreciate assistance to resolve this issue. Thanks so much.***************************** ************ ******************************* ************

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Davie 2

            09/29/2023

            If I can place 0 star for this company that is what they deserve. Problems started from the beginning, they change colors of the windows, they didnt measure the elevator to bring them up to the apartment and finally and worst the left gap in the windows and that gave me the worst problems over the years because each time that rains in ***** I have filtration of water in my apartment. When I call them to ask for reparation, they never come so I had to fix it with another company. If you are thinking to change your windows, go with another provider. You are on time!

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