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BBB Accredited Business since 12/14/2009
Alpha Windows and Doors
Phone: (866) 642-5742
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Customer Reviews Summary
|Dec. 08, 2013||Alpha was horrible to deal with, and I would recommend that anyone think twice before signing a contract with this company. The job was finally completed after 8 months of wrangling, negotiating and begging them to finish our project.
The salesman made about a dozen errors, ranging from missing a window to ordering a fictional window (that arrived for installation and had no home), to failing to measure a door (resulting in the wrong size that had to be reordered), to failing to provide grids on the windows as requested to lying to us about the availability of certain items to lying to us about the cost of permitting the activity to making ridiculously inaccurate promises regarding the timing of the project (off by almost 7 months!). They continued to try to increase the price of the job after we signed the contract based on "new" information (that were actually their errors). Non-sales staff seemed to have no internal communication (we sent the list of problems to 5 different people because nobody could get the information to anyone else) and, at a couple of instances, lied to us about things ranging from scheduling to costs to corrections that had been addressed to the many problems with the job.
We finally came to a financial resolution so that the company would come and finish the job, but it was a painful process. I had to enlist my husband in order to gain any traction with the owner-- despite that I worked in construction management for several years.
I would absolutely recommend finding another option for your window or door installation. Their "lower pricing" turned out to cost more than the their competitors, once they included everything we asked for from the beginning, and the h *** le and frustration *** ociated with this job was outrageous and unconscionable. |
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
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The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Alpha Windows and Doors is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Phone Numbers
- (954) 781-5180
- (954) 608-8739
BBB Complaint Process
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