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Southeast Florida & the Caribbean

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BBB Accredited Business since 01/12/2009

GetARoom.com

Phone: (305) 895-1160Fax: (305) 895-1161View Additional Phone Numbers12000 Biscayne Blvd #409, MiamiFL 33181View Additional Web Addresses

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BBB Accreditation

A BBB Accredited Business since 01/12/2009

BBB has determined that GetARoom.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised GetARoom.com's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 64 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

64 complaints closed with BBB in last 3 years | 19 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues10
Billing / Collection Issues16
Delivery Issues3
Guarantee / Warranty Issues1
Problems with Product / Service34
Total Closed Complaints 64

Customer Reviews Summary Read customer reviews

0 Customer Reviews on GetARoom.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: 08/07/2006Business started: 05/25/2005
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Palm Beach Tax Collector
PO Box 3715 301 N. Oliver Ave, 3rd Flr
West Palm Beach, FL33402-3715
(561) 355-2264
http://www.co.palm-beach.fl.us

Florida Dept of Agriculture & Consumer Services
2005 Apalachee Pkwy
Tallahassee, FL32399-6500
(800) 435-7352

BBB records show a license number of 6630579 for this company, issued by Palm Beach Tax Collector. Their web address is http://www.co.palm-beach.fl.us.

Check License Status: https://www.miamidade.county-taxes.com/public/business tax/accounts/6363063

Please note that governmental licensing information may not be current.

BBB records show a license number of ST37472 for this company, issued by Florida Dept of Agriculture & Consumer Services. The expiration date of this license is 03/17/2015.

Check License Status: https://csapp.800helpfla.com/cspublicapp/businesssearch/businesssearch.aspx

Please note that governmental licensing information may not be current.

Contact Information
Principal: Mr. Robert Diener (Director)Customer Contact: Mr. Bill Ratliff (Director Call Center Operations)Ms Jackie Degrave (Assistant to President)Mr. David Litman (Director)
Business Category

Hotels - Reservations

Alternate Business Names
1.800.HOTELS.8
Industry Tips
BBB Warns of Deceptive Travel-Related Promotions
Getting the Best Hotel Rate
Vacation and Travel

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.