wrong product in bottle with correct product.
had ordered vitamins and minerals from First Line Minerals as i was with United Health Plan and this is something they offered free at so much per qtr. the last time i ordered from them i believe was Jan of 2013 and i stocked up on a couple different vitamins, supplements. amongst this was Vit D3, i only had a few left in my other bottle as i have ordered these before with no problems. I opened the new bottle last week i would say about 8/8 or 8/9, i did not take any from the new bottle. I took the lid off the other day and for some reason looked at the tablets and noticed some white oblong capsules mixed in with the tablets of this new bottle the bottle of the D3 High Potency contains or suppose to contain 250 tablets not any capsules. I immediately contacted the 800 # listed on the bottle which the product name is Nature's Pride, when i called the CS number they had no information at all to give me, not phone #, email or snail mail address. I called the 800 # given and it went to First Line Medical which i thought was odd, anyway to make a long story short, i contacted the Manufacture of Nature's Pride in Fla whic is Nature's Products as it to was on the bottle and i researched this address online. after several attempts yesterday 8/13/2013, after the operator hung up on me two times and after waiting on hold for over 15 min. i was directed to a Mgr. by the name of ******. i called at 12:15 mst. and finally able to speak to ****** at XX:XX X/13/13. I told her the facts and that i was filing a complaint against Natural Products, and also a law suit, if i had not been watching what i do in taking supplements etc. who knows what those capsules are, they had to put in there in the manufacturer dispensing line. i am going to have the capsules analyzed to see what is in them, this ****** stated she would look into it and email me as i did not give her my name or ph. number until this has been investigated. i was not sure where i had ordered this D3 at so i called the local pharmacy's and the only place they came from was First Line Medical, which can be traced through that company of this order.
Lot # XXXXXX REV. Code 0.1.0:10/11 Bar Code:XXXXX XXXXX X
Depends on what the capsule's contain if a harmful substance then will seek legal advise, i feel that this company could also pay to have one of the capsule's analyzed. if not harmful then i seek them to make restitution of seeking who was responsible for this situation that could have been harmful to me or anyone else that may have rec'd them from this batch.
we have been in communication with the consumer. She has kindly provided the bottle in question to us along with the odd capsules for analyzing. We have agreed to advise the consumer of our findings once the results of from our QC departmet are in.
This complaint you closed, why? I am the Consumer that filed this and they have not settled it as of this date Nov 22, they kept sending me excuses as what was in the capsules, and are trying to sweep it under the rug, WHAT WAS REALLY IN THOSE CAPSULSES!!!!!!! are they afraid to tell me, i had told BBB when a letter was sent to me from you that this was Pending, something was in that bottle from the factory that did not belong there and i am not closing this case and neither should you, something is wrong here that needs to be addressed, they just make excuses.
We have provided the consumer the final results which are that the capsules are not a product that we produce here at Natures Products, Inc. We checked various bottles with the same lot number the consumer provided and none had foreign capsules in them. We are the manufacture however there are various third party entities which touch this product prior to being sold to consumers.
(The consumer indicated he/she DID NOT accept the response from the business.)
they did not respond to me i had to call them continually or email them, when i did last speak to ******/****** she stated that somebody must have come into my home and put those capsules' in my bottle, how preposterous to even suggest such a thing. now she or they are stating above there are various third party entities which touch this product prior to being sold to consumers!!!!!!! seems to protect their reputation they would find out who did this it had to come from them as they are the manufacturer and the bottle was sealed when i received it from First Line Medical. by the way in my opening statement on the above complaint is stated First Line Mineral, that was incorrect it is First Line Medical. i would like to know who the three other parties are. ****** and the man i spoke with who was a Supervisor are giving obsurb statements which makes me think something is wrong and if the capsules were not from Natures Products what are they, she admitted they did not come from them, of course she would say that she does not want to lose her job, as i have read Reviews on this company by some former employees. this is not closed so if they do not choose to tell the truth then it stays as is.
Dear BBB and customer: Two bottles of our retained finished product samples were retrieved and examined. The inspection did not reveal capsules within the tablets. The review conducted to the finished product batch record indicates that the lot was manufactured and completed following AQL guidelines. NPI Quality personnel employed best effort to identify the capsules found in the clients' sample.
A near match was retrieved from our retained samples and submitted for comparison. The sample capsules were subjected to Lab Testing request but did not match any of the products in the bottle received.
In addition, NPI Customer Complaint database was reviewed to identify similar complaints and establish potential trends. It was determined that NPI had not received any complaint describing the reported event for this product before.
NPI uses AQL inspections as an indicator for defects. While the in process checks are conducted throughout the process it is by no means a 100% inspection of the product.
In conclusion, our investigation could not determine the identity of the sample capsules. All aspects related to our product VITAMIN D3 were found in accordance with the product specifications and the packaging and manufacturing batch records and it was confirmed that the product was packaged with no observable events that would prove otherwise. The capsules found could not be identified therefore NPI considers this an isolated event that occurred outside of NPI.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not care about all the inspections and fancy terms used in their explanation. This occurred in the sealed product of D3 i obtained from First Line Medical, it was sealed when opened and the capsules were mixed in with the D3. i do not know where it happened in your process and if in fact you cannot identify what is contained in the capsules this to me indicates there is something amiss here and the capsules were put in there by someone in your process, it could have been one bottle in one million never-the-less it happened to your Product, i have no reason to lie or make up false accusations, when a Company cannot take on the responsibility that someone has placed the capsules in their product then this to me is not an honest company
and cares more about their reputation and long time history of Quote perfection, then they do about their Consumer then i certainly would not do business with them, IT HAPPENED AND THIS IS THE TRUTH AND I AM NOT ACCUSTOMED TO LIES. You need to take on your responsibility and quit trying to blame anyone else for your mistake or was it. Your MGR. stated there was a red dot on one of the capsules!!!!!!! and her accusation to me that someone came into my home and put them in the bottle is so absurd and such an un Professional accusation. I still have some of the capsules from that bottle and the D3.