BBB Business Review

This Business is not BBB Accredited

Proslim Action

(800) 824-08891835 E Hallandale Beach Blvd STE 318, Hallandale BeachFL 33009-4619

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BBB Accreditation

Proslim Action is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Proslim Action's rating include:

  • Failure to respond to 4 complaints filed against business.

Customer Complaints SummaryRead complaint details

4 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Billing / Collection Issues1
Problems with Product / Service3
Advertising / Sales Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 4

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Proslim Action

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (4)
07/13/2015Problems with Product / Service | Read Complaint Details

Repeated calls have been made for a refund of returned products. Not only has no refund been made, they continue to bill to ongoing products.
I ordered the product back in September. I never agreed to an auto ship program. I did not immediately try the product, but started receiving monthly additional products. I returned all of the products I received in December and January. (5 shipments) Only the first bottle of ProSlim was opened. I have called at least 3 times to request my refund and to stop these shipments. Today I received my latest credit card bill which I expected my refund of $256.70. I not only did not receive a refund, I will billed for an additional shipment of Proslim. I will call my credit card company to make sure that this latest billing is not honored, but I also expect a refund for all of the bottles that I have returned.

Desired Settlement
I expect a refund for all of the bottles that I returned. That would be $256.70, assuming my credit card company disallows these current charges of $49.95. If there is a problem with this reversal, I expect a refund of $306.65.

12/05/2014Problems with Product / Service | Read Complaint Details

Trying to cancel. Cannot on the websites,. They must make it easier to cancel. I've gotten 3 shipments $150 since I've been trying to cancel.

Cannot cancel cost me an additional $150 as of today 10/25/14

Desired Settlement
Refund and cancellation

01/13/2014Billing / Collection Issues | Read Complaint Details

The company has not recognized my request to cancel my account and continues to charge me without authorization.
I recently signed up for a free trial and then found out my doctor advised against taking the supplement. I have been trying to cancel my account. I have called several 1-800 numbers including X-XXX-XXX-XXXX and X-XXX-XXX-XXXX to try to cancel my account and nobody will help me do so. I was told I would receive a call back and never did. I have called the X-XXX-XXX-XXXX that my bank gave me and the phone immediately hangs up when I call. I want to cancel my account and be refunded the two charges of $79.95 that have been charged to me.

Desired Settlement
I want to be refunded for the two $79.95 charges I never authorized, requested to cancel and should never have been assessed.

09/09/2013Problems with Product / Service | Read Complaint Details

I ordered proslim to lose weight. When it did not help I returned the next shipment unopened. They did not return my money twice.
I tried to contact proslim and they would not answer my emails or phone calls. I finally went to the bank and got a banker to call them. I followed the instructions they gave him and still they did not return my money. they ended up with the product and the money. They are a bunch of crooks!!!

Desired Settlement
I'm hoping to get a refund.

Industry Comparison| Chart

Health & Medical Products, Herbs

Additional Information

BBB file opened: 06/03/2011
Contact Information
Principal: Att: Customer Service Manager
Business Category

Health & Medical Products, Herbs

Map & Directions

Map & Directions

Address for Proslim Action

1835 E Hallandale Beach Blvd STE 318

Hallandale Beach, FL 33009-4619

To | From


1 Locations

  • 1835 E Hallandale Beach Blvd STE 318 

    Hallandale Beach, FL 33009-4619

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Proslim Action is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.


Industry Tips for Health & Medical Products


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


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BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

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