BBB Accredited Business since 04/11/2011
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A BBB Accredited Business since 04/11/2011
BBB has determined that Vitacost.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Vitacost.com's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 323 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||34|
|Billing / Collection Issues||18|
|Guarantee / Warranty Issues||4|
|Problems with Product / Service||169|
|Total Closed Complaints||323|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Boca Raton, City of
201 West Palmetto Park Road
Boca Raton, FL33432-3795
BBB records show a license number of 44484 for this company, issued by Boca Raton, City of. Their web address is http://www.ci.boca-raton.fl.us.
Type of Entity
Incorporated: May 1994, DE
Contact InformationPrincipal: Mr. Jeffrey Horowitz (CEO)Customer Contact: Mr Matt Albretsen (Communications Supervisor)Mr. Jay Topper (CIO/CTO)
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