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BBB Accredited Business since 04/11/2011

Vitacost.com (Headquarters)

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Phone: (800) 793-2601Fax: (336) 956-3846View Additional Phone Numbers5400 Broken Sound Blvd., NW, #500, Boca RatonFL 33487-3522View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since 04/11/2011

BBB has determined that Vitacost.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Vitacost.com's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 323 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

323 complaints closed with BBB in last 3 years | 100 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues34
Billing / Collection Issues18
Delivery Issues98
Guarantee / Warranty Issues4
Problems with Product / Service169
Total Closed Complaints 323

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Vitacost.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: 03/20/2001Business started: 05/20/1994
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Boca Raton, City of
201 West Palmetto Park Road
Boca Raton, FL33432-3795
(561) 393-7789
http://www.ci.boca-raton.fl.us

BBB records show a license number of 44484 for this company, issued by Boca Raton, City of. Their web address is http://www.ci.boca-raton.fl.us.

Type of Entity

Corporation

Incorporated: May 1994, DE

Contact Information
Principal: Mr. Jeffrey Horowitz (CEO)Customer Contact: Mr Matt Albretsen (Communications Supervisor)Mr. Jay Topper (CIO/CTO)
Business Category

Health & Diet Products - Retail, Vitamins & Food Supplements

Industry Tips
New Medical Miracles Not so Miraculous
So-called Diet Aids Will Thin Your Wallet, Not Your Body
Weight Loss Promotions
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