Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
According to information in BBB files, this company is no longer in business. If you have an unresolved dispute with this company you may wish to seek legal advice.
As of December 6, 2010, the Southern District of Florida, from August 16, 2010 to December 1, 2010, the combined interagency effort of the law enforcement agencies engaged in Operation Broken Trust has resulted in local charges against 21defendants, 18 guilty pleas, 9 sentencings, and one extradition from a foreign country for trial in the Southern District of Florida. Through the various schemes, which are summarized in the press release, these defendants caused losses or intended losses of approximately $424,734,000.
In U.S. v. Luis Ferreira and Breno Gomes, 10-60314-Cr-JIC, Ferreira and Gomes were charged on November 30, 2010, for their operation of three precious metals investment firms, Spyker Consulting, LLC, First National Capital Group, LLC, and a purported "clearing firm" for these companies by the name of World Clearing Corporation. The businesses allegedly engaged in sophisticated telemarketing from mid-2008 through the date of Indictment. Throughout that time, Ferreira was on supervised release in connection with a prior federal sentence and was being supervised by the U.S. Probation Office. In order to conceal Ferreira's involvement in these firms, which was itself a violation of his supervised release terms, Ferreira and Gomes were alleged to have made numerous false statements to probation officers and convinced others to submit fraudulent affidavits to the Probation Office, as well as portraying Ferreira to outsiders through the use of numerous alias names. The case is pending.
For further assistance please contact the U.S. Attorney at 305.961.9153.