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Southeast Florida & the Caribbean

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Consumer Complaints

This Business is not BBB Accredited

John Galt Refining LLC

Phone: (888) 465-3860

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Customer Complaints Summary

3 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service3
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints3

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (3)BBB Closure Definitions
07/21/2014Problems with Product / Service | Read Complaint Details
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Additional Notes

Complaint Category: None of the Above - Contract Complaint Issue

Complaint: They ripped me off gave me $17.00 for 5.2 grams of 10 kt gold or $3.25 a gram market value of $16.00 per gram!
They said in there ad that they paid top dollar for gold and use the BBB name in that ad! Sent them a half oz. 5.2 in 10kt and 10.2 in 16kt! They offered me $62.50 for a half oz. I said no way. Then they used the agreement I made by sending them the gold. I would sell them some so I did I sold them the 10k scrap ring gold. They gave me $17.00 for gold that has a market value of over $16.00 per gram. I feel that I was ripped off at this price and they used the agreement to do it.

Complaint Resolution: Company resolved the complaint issues. The consumer acknowledged acceptance to BBB.

07/23/2012Problems with Product / Service
03/08/2013Problems with Product / Service

Industry Comparison| Chart

Gold, Silver & Platinum Dealers, Smelters & Refiners - Precious Metals

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.