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          Modloft has 1 locations, listed below.

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            • Modloft

              1810 NE 144th St North Miami, FL 33181-1404

              BBB Accredited Business

            Business ProfileforModloft

            Furniture Stores
            BBB accredited business

            At-a-glance

            Customer Reviews

            1.07/5stars

            Average of 28 Customer Reviews

            Customer Complaints

            22 complaints closed in last 3 years

            9 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 9/6/2013

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Modloft offers furnishings featuring unique designs and finishes.

            Business Details

            BBB File Opened:
            3/2/2006
            Years in Business:
            18
            Business Started:
            8/9/2005
            Business Incorporated:
            8/9/2005
            Accredited Since:
            9/6/2013
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • International Product Marketing, LLC
            Business Management
            • Mr. Ted Toledano, Managing Partner
            Contact Information

            Principal

            • Mr. Ted Toledano, Managing Partner

            Customer Contact

            • Mr. Ted Toledano, Managing Partner
            • Mr. Steven Schmutter, Managing Partner
            Additional Contact Information

            Fax Numbers

            • (305) 779-9131
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            22 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/02/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            To Whom It May ********* am writing to file a formal complaint against Modloft regarding an ongoing issue with a product I purchased from them. I believe this complaint is a necessary step to address the situation as I have made repeated attempts to resolve the matter directly with the company without success.Details of the complaint:- Product: Bed - Date of Purchase: April 19, 2021 - Order Number: #***** - Description of the Issue: The bed I purchased from Modloft has exhibited significant structural defects, including weak support beams and poor build quality, causing me substantial discomfort and sleepless nights.- Attempts to Resolve: I have contacted Modloft multiple times, and they have attempted to address the problem by sending replacement support beams. Unfortunately, these efforts have not resolved the issue, and I continue to experience the same problems.- Requested Resolution: I have requested a reasonable resolution from Modloft, either a full refund for my purchase or the delivery of an improved, upgraded bed that addresses the structural defects. These requests have gone unanswered.I have made it clear to Modloft that I am prepared to take further legal action if a satisfactory resolution is not provided promptly.I am filing this complaint with the Better Business Bureau to seek assistance in reaching a resolution to this matter and to highlight the company's lack of responsiveness and refusal to address a legitimate consumer concern.I kindly request your assistance in mediating this issue and facilitating a fair and reasonable resolution. I believe that the Better Business Bureau can play a vital role in ensuring that consumers' rights are protected and that companies uphold their commitment to quality and customer satisfaction.Thank you for your attention to this matter, and I look forward to a prompt response from Modloft and the Better Business Bureau to address this ongoing issue.Sincerely,Arman
            Read More

            Customer Reviews

            28 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Anand P

            1 star

            01/15/2024

            My experience with Modloft has been incredibly disappointing. I placed an order for a Bedroom set during Thanksgiving 2023 and have yet to receive it. The customer service has been unhelpful, providing me with inconsistent information. Despite assurances from the customer service team that I would receive a call from their sales team, I am still waiting for it. The website is deceptive and lacks information about backorders, and I've been informed that the earliest my set will be available is March ****.

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

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