Business ProfileforBaer's Furniture Co., Inc.

We purchased a king *** and a Kingsdown 8000 mattress on 2/12/24. Delivery was made 2/28/24. We noticed a ridge down the center of the ***, and it sloped down on both sides. We have since learned that this can be caused in shipping. We slept in the *** one night and found that one side was internally damaged, causing misalignment of the spine. The result was severe back, hip and leg pain. It was not possible to sleep on it again. We took pictures with a 6' level across the mattress showing the depressions on both sides. We spoke to WPB store manager, *************************************, provided him with pictures and said the mattress was defective. He said Baer's Comfort Exchange required we keep the mattress 30 days before we could return it, even though we could not sleep on it. He promised to forward the pics to Kingsdown and we would hear within a few days. Nothing. Salesperson, *************************** has been helpful but has no authority. After several visits to the store we were told an inspector would need to come to the house which took another 10 days. ************************* inspected the mattress and found the ridge line in the center and the sags on either side and stated "all king and queen ********** have this condition.". We said maybe after a few years but not new--It is defective. He said we would hear from Baers in three days. A week later--Nothing. Today we asked ***** for help and she suggested we speak to *******************, an owner. He was cavalier and rude! He said, "There is nothing wrong with the mattress in your home." Wait 30 days. He owns the store, he could speed up the process, he could take it back and give us a refund or a store credit NOW. They advertise a 3-day return and a 30-day Comfort Guarantee. Would you think that means you have to be UNcomfortable for a month before they will take back a defective mattress? In fact, if they would take it back, we would owe him another $1000+ for the exchange. Why would a business purposely disappoint customers?