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            Business ProfileCozyDays, Inc.

            Outdoor Furniture

            Contact Information

            9112 NW 105th Way

            Miami, FL 33178

            Visit Website
            Email this Business
            (305) 882-8930

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            A+
            This business is not BBB Accredited
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            Years in Business: 19

            Customer Reviews are not used in the calculation of BBB Rating

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            Business Details

            Location of This Business
            9112 NW 105th Way, Miami, FL 33178
            Email this Business
            BBB File Opened:
            4/27/2005
            Years in Business:
            19
            Business Started:
            2/3/2005
            Business Incorporated:
            2/3/2005
            Type of Entity:
            Corporation
            Alternate Business Name
            • Compamia
            • HAFGO
            Business Management
            • Mrs. Jen Smith, Customer Service Manager
            Contact Information

            Principal

            • Mrs. Jen Smith, Customer Service Manager

            Customer Contact

            • Mrs. Jen Smith, Customer Service Manager
            Additional Contact Information

            Fax Numbers

            • (305) 882-8932
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Kaitlyn H

            05/24/2021

            Do not buy from this company! Ordered a coffee table and the parts wouldn't fit together. Called to return it and the woman said they would refund me the $60 shipping cost, lies. Called two weeks later to check in on it and was told they have it and was refunding me but it takes 7 business days, two weeks later never got a refund. I called to speak to the manager Daisy and was told they "never received it" I had to give them the tracking number to locate it. I wasn't refunded the $60, what a scam! Terrible products and their customer service center lies!

            CozyDays, Inc. Response

            06/04/2021

            Customer returned the coffee table and was received at our facility on 5/24/2021 10:15AM.
            Customer's credit card was refunded in FULL amount on 5/24/2021 10:23AM.

            Customer Response

            06/04/2021

            Yes, you provided a refund for the product only which is what a company does. However, your customer service rep lied to me repeatedly which is the issue here.

            She LIED saying you received my product and a refund was in process, that was a lie. I had to call consistently and ask to speak to a manager who then told me they never received the product. On top of all this when I went to return the product that would not fit together and was a manufacturer issue she said your company would refund the shipping cost, which was almost half the cost of the product $60! When I asked the manager when I would be receiving the $60 refund for the cost of shipping I was told there is no way they can process a refund. I paid $60 for a product that didn't work and it was not my fault, yet I'm out $60. I'd love to know how this makes sense.

            CozyDays, Inc. Response

            06/04/2021

            If the returned product was in fact defective, our Returns Department would have not issued a full refund. We inspect and issue refunds the same day of receiving the returned products since 2002. Since the product was not defective and was in new condition, customer was issued a full refund on 5/24/2021 10:23AM. Customer is responsible for the initial shipping fee and the return fee as they agreed at check out and displayed on our website clearly. https://www.cozydays.com/cs/return-policy.html

            If the product was in fact defective, we would have never asked the customer to return the product and would have shipped a replacement, because that's our policy since 2002.

            Customer Response

            06/07/2021

            The product was defective, it would not fit together. Did you try to put it together?? If it fit together I would have kept it! You are still ignoring the fact that the woman in customer service lied to me twice and your ignorance to the issue (which was the fact that she told me they would refund the shipping fee of $60) is frustrating to say the least. I would have never paid the $60 shipping fee if I wasn't getting it back. Bottom line, you need to train your employees better and make products that the pieces fit together. My dad, who is a carpenter could even get the legs to fit.

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