BBB Business Review

BBB Accredited Business since 09/01/1987

LaRue Furniture, Inc.

Phone: (561) 496-2300Fax: (561) 499-8824View Additional Phone Numbers5850 W. Atlantic Ave., Delray BeachFL 33484-8427

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 09/01/1987

BBB has determined that LaRue Furniture, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised LaRue Furniture, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 5 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

5 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service5
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

2 Customer Reviews Customer Reviews on LaRue Furniture, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 2
Total Customer Reviews 2 Customer Reviews

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (5)
08/30/2013Problems with Product / Service | Read Complaint Details

I purchased a dining room set on July16,2013.
This was a floor model and was sold as is.
I was assured that there was no fracture of the marble top.
Delivery next morning the fractured top was not noticed. A few days later,I noticed a break on the marble top. I immediately called La Rue and spoke to ********* **** came out to house to inspect crack. He took pictures and noticed it could not be repaired.
LaRue suggested I call Uniters. As I purchased their insurance. They sent *** out. He observed a bracket under the table was missing and is the cause of thebreak. I have been trying to resolve this problem for several weeks but no resolution has been reached. In addition, LaRue has not been cooperative. Although this was a floor model, there was no fracture at time of purchase. Most likely the fracture occured during transport of the table by LARue.

Desired Settlement
I want the table top replaced with a new one.

04/06/2016Problems with Product / Service | Read Complaint Details

The material on sofa arm is peeling away.
Purchased Sofa color phoenix stone vendor Pall
Purchase date 8/4/2012, Order no. XXXXXX,Sales rep Dennis, Payment amount $899 plus tax, payment American Express.Called La Rue on 2/8 and 2/19/2016 regarding the material on the arm peeling away. Spoke to Mary ***** on telephone and also sent an email picture(2) of the problem. She called me on 2/23/2016 saying they were not going to do anything as the sofa was in my home for 2 1/2 years. No one has even sat on the sofa. There is only my husband and I in the home. We are senior citizens and we did not spend over $900 for a sofa not to last. A sofa at any price should last a lot longer than that. I also purchased two items at that time for a order totaling almost $2500.

Desired Settlement
Either an exchange or they can take it back and return my money. I happen to love the sofa.

Business Response
The customer received this merchandise on 8/9/12 and as explained the manufacturer has a 1 year warranty, which has expired. I have attached a copy of the signed sales order which states the policy.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
An item should last more than one year. They should back up their merchandise. I did not spend over $900 for a sofa not to last. We are on a fixed income and cannot afford to buy a new sofa after 3 1/2 years of wear. They are in business for so many years I do not understand how they do not back up their merchandise.
I enclosed pictures and just looking at the condition of the sofa should make a difference.

12/09/2015Problems with Product / Service | Read Complaint Details

9/26/15 my Son & I went to ***** see about an adjustable bed for me. I was just home from Hospital after my 2nd spout with congenital heart failure and water in my lungs. I was told I needed to elevate both my head and feet which made it necessary to purchase that type of bed. After trying 2 beds that were not good, my Son asked if he had any other beds to suit my needs. The salesman took us to another room where he had a "Serta" adjustable set. When I tried it out I said the "Wave" motion on the remote did not work. He replied that it did and he could actually feel it! Being tired I took his word for the remote doing the "wave" motion as he said. I then asked about the Warranty. He replied there was at least a 5 year warranty for this set. I then asked how long it was in the store. His reply was "only 2 or 3 months". I also asked where it was made. Told it was made in USA. Being in dire need of an adjustable bed, I said O.K. The salesman said he would sell me the set at a great price. Unfortunately, he LIED about EVERYTHING! I did not know this until I did some research after the bed was delivered! The 1st Lie was that the Box Spring was made by ERGOMOTION,INC. AND because it came from LA RUE's floor I lost my warranty of 25 years down to a 1 year warranty. The top of the Mattress and Box Spring had tags that were attached and both had date of manufacture & origin. The Box Spring was made in China, Aug.18th,2011. The Mattress was also made in China Aug 26,2011. Therefor it could have been @ La Rue's for many years & not 2 or 3 months! Also, there is NO WAVE Motion for that Box Spring. The Wave indicator on Remote is for "Vibration" only which I told salesman I did not want! It gave me a headache! Spoke to **** ***** who asked me what ***** can do to please me? I said I want some money returned since I overpaid on a 4yr. old set!. She RUDELY said there would be NO Credit. I feel I was taken advantage of. Please help! Thank you.-**** *******

Desired Settlement
I feel I overpaid for a 4 yr.old product when I was told it was only 2 or 3 months. I would appreciate a "Credit" for half the purchase price placed on the card it was charged with!

Business Response
On 10/5/15 customer called stating that one remote was not working properly. A technician was sent to inspect the remote as a courtesy and discovered that it was working correctly, explaining the functions of the buttons to the customer.This item was sold as Floor Sample/Clearance/As Is which is stated on the sales order signed by the customer.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
The Salesman lied about everything. He told me that this item was only a couple of months old. Turned out yo be 4 years old! He also stated that I have a guarantee from Serta for at least 5 years. Turned out that I have NO warrantee from Serta! Also I paid for a new bed and did not receive such! The Salesman lied and that was deceptive or a scam to get me to purchase bed! I do not intend to accept their way of doing business.
This was deceptive and shameful! I will continue to report their deceptive way of doing business to "Consumers Protection" and all other agencies
that will help me to resolve this matter to a fair & correct solution. Thank you for your continued help.

Final Business Response
Our customer came into the store and tried several mattresses selected the bedding that was delivered to them in a timely manner. After delivery of the mattress which was sold as Floor Sample/Clearance/ As Is. The customer called stating service was required two times. as a courtesy we sent our technician, provided information to the customer on the bed functions and operations and corrected the issue.

Complaint Response Date bumped because: Thanksgiving

Complaint Response Date bumped because: Holiday

Final Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I still feel I was OVERCHARGED for a mattress & Box Spring that was 4 years old. When I purchased it last month I was told it was 2 or 3 MONTHS OLD & THAT i HAD A Guarantee for at least 5 years -which is not true! I have NO guarantee because this set was sold to me under false information from Salesman! For the records the box spring motor BROKE last week. Yes they sent a service man who supposedly replaced the MOTOR wich raises & lowers the top part of bed. I did appreciate that but I still feel I overpaid! I was under the impression & was told by their Salesman that I was receiving NEW merchandise. As stated previously, this was a downright LIE! Thank you for your continued help. Perhaps I should complain to Consumers Protection about the overchrge if they will not refund any amount? However, I do appreciate their fixing the "old" boxspring.
Thank You,
**** *******

09/28/2015Problems with Product / Service | Read Complaint Details

Back leather cushions damaged after less than normal use in a two year period.
We were misled to believe that the cushions on our two year old sofa are real leather. The sofa receives minimum use. The back cushions where they meet the seat cushions are wearing out. There are spots where the leather is wearing out!!! Real leather should NOT be doing this which leads us to believe it is fake leather which is not what we paid for.
Problem date: 7/16/15. Purchase date: 4/29/13.
Model number: Lanza Queen Sofa Bed.Order number: XXXXXX
Account number: n/a. Sales rep: Rick ******** Payment amount: $1,675.00. Payment method: MasterCard.
We purchased a five year accident policy for $149.00. We went to the store explained the problem with photos to the original sales person who sold us the sofa and he said that we would get a call back from Mary *****, the store representative who handles problems. She did call back the following Monday, and advised us there was nothing the store could do about it because the sofa was two years old. We also tried to contact them on Facebook without any response so we felt we had no alternative other than to contact BBB.

Desired Settlement
Replacement or repair of the back cushions and guarantee against any future of the same damage.

Business Response
On 7/20/15 I called the customer and advised them that this item was purchased over 2 years ago and is no longer covered under the 1 year warranty. I then proceeded to provide the phone number of the extended accidental policy purchased along with 2 leather specialists.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
LaRue should stand behind their product for this kind of damage which should not have happened to LEATHER, especially since we had paid extra for insurance. We feel that we were mislead at the time of purchase into believing that the cushions were REAL LEATHER.

02/29/2016Problems with Product / Service

Industry Comparison| Chart

Furniture Designers & Custom Builders, Furniture - Wholesale, Furniture - Retail

Additional Information

BBB file opened: 09/01/1987Business started: 01/01/1987
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Palm Beach Tax Collector
PO Box 3715 301 N. Oliver Ave, 3rd Flr
West Palm Beach, FL 33402-3715
(561) 355-2264

BBB records show a license number of 198800039 for this company, issued by Palm Beach Tax Collector. Their web address is

Check License Status:

Please note that governmental licensing information may not be current.

Contact Information
Principal: Mr. Rod LaRue (President)Mr Tim Maynard (Vice President)
Business Category

Furniture Designers & Custom Builders, Furniture - Wholesale, Furniture - Retail

Alternate Business Names
LaRue Furniture

Map & Directions

Map & Directions

Address for LaRue Furniture, Inc.

5850 W. Atlantic Ave.

Delray Beach, FL 33484-8427

To | From


1 Locations

  • LaRue Fine Furniture, Inc.

    5850 W. Atlantic Ave. 

    Delray Beach, FL 33484-8427(561) 496-2300
    (954) 255-1020
    (561) 496-1449

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*LaRue Furniture, Inc. is in this range.


Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


Additional Phone Numbers

  • (954) 255-1020
  • (561) 496-1449

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.


Industry Tips for Furniture Designers & Custom Builders


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.


About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.


Thank you for your feedback.

Help us improve by taking our survey.


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.


What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.