BBB Business Review

What is a BBB Business Review?

Consumer Complaints

This Business is not BBB Accredited

M7 Corporation

Phone: (888) 993-4627

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Delivery Issues2
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Guarantee / Warranty Issues0
Total Closed Complaints2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)
03/12/2014Delivery Issues | Read Complaint Details
X

Complaint
the company representatives did not or would not help me with my situation
i bought dinars from their website***********.com , Saturday March 1,2014.. i dialed the XXX-XXX-XXXX number given , and made an order ,with an e-check, not knowing i could get my order faster with fed-ex overnight with an wire transfer payment.the sales person did not inform me of this .so today i tried to change my order , going to my bank ( chase bank) with my bank representative there to send an wire payment . nobody answered from M7 . when i got home ,i called to try to change my pay arrangements with the sales girl ,she said there was nothing she could do ,and have to wait 8 business days before it got sent from them, she sent me a link to try to do a wire payment , but it wouldnt come up

Desired Settlement
i want to get my order sent to me fed-ex overnight , i need their bank info to do so, they didnt offer me that information

Business Response
Client made a payment by echeck and he states that in his complaint.
He didn't read our FAQ which clearly states that echecks take up to 8 business days to ship.
Quote-
"Q. When will my order ship?

A. Within 2 business days after receipt of a wire payment, 2-4 business days after receipt of a bank check, certified check or money order and 8 business days after receipt of a personal check or Echeck by 10am East coast time, and 8 business days after receipt of a personal check or Echeck after 10am East coast time. Please note: Shipments can be slightly delayed due to inclement weather, shipping companies (Fedex/USPS), and other circumstances beyond our control."
Client placed the order on 3/1 and complained to the BBB on 3/4, just 3 days after and for no just reason. He didn't wait the time frame allotted for his order as clearly stated on our site.

Client did not make the payment on the phone, he made the payment online. He called once before the order and two times after the order. All three calls were accepted. Client thanked the customer service rep for her help from the phone call.
Voice

From:(XXX) XXxxxxxx
DAYTON OH
Sat 03/01/XXXX X:XX PM Phone Call Accepted 0:03:28
VoiceVoice

From:(XXX) XXxxxxx
DAYTON OH
Sat 03/01/XXXX X:XX PM Phone Call Accepted 0:01:16
VoiceVoice

From:(XXX) XXXxxxx
DAYTON OH
Sat 03/01/XXXX X:XX PM Phone Call Accepted 0:02:53After the client made payment one way (echeck) he demanded to make a wire payment but did not click on the link on our site to pay by wire , he must have put in the wrong link. The wire form works perfectly fine from our site.

The client was very quick to rush to judgement that we did something wrong. We did not.

We called the client who agreed that if we refund his $230 that he will remove the complaint with the BBB.
The client agreed that if we emailed him an email stating- if we refund you that you will remove the BBB complaint, then he will reply back that he agrees to do so.
We emailed him on 3/4, and 3/5 and he never replied back he agrees.

This is not a delivery issue, the client did it one way but didn't read our FAQ to find out what the options were.
The client did not place the order on the phone- he did it on our website which offers several payment methods, and also explains the delivery times in each. There is nothing wrong with the delivery , and the client rushed to judgement and made unreasonable demands without doing the work/research himself. If you buy an iphone online and make the payment one way but then demand to make the payment another way, then 3 days later complain to the BBB because of this, that system doesn't work anywhere and is totally unjustified.
We have documentation supporting everything stated on this response.

Client agreed to remove the complaint once he received the refund. He will receive the refund today. The client should hold up his side of the agreement and remove the complaint today.

Thank you.

08/11/2014Delivery Issues | Read Complaint Details
X

Complaint
I placed an order on July 2, 2014, funds have been withdrawn from my account but I have note received products ordered nor any other correspondence.
On 7/2/14 at 10:29 pm Eastern time I placed an order for 300k uncirculated Iraqi dinar. Order #XXXXXXXX-XXXXXX-XXXXXXXX-X. The cost was $330.00, paid by echeck..ck ****** I have not heard from this company. Please some information that may help to resolve this.

Desired Settlement
I would like a full refund $330.00 the amount deducted from my checking account.

Business Response
The funds were not deducted from the customer's account for several days.
We shipped the product to the customer on July 18th and the package is currently on the truck for delivery. We sent the customer a tracking number on July 18th. The customer is filing a complaint on July 21, 3 days after we sent the customer a tracking number.
The package is being delivered today.
Date/Time Activity Location
- 7/21/2014 - Monday
7:28 am
On FedEx vehicle for delivery
MONROE, LA

We didn't include the tracking number here to prevent private information to be shared publicly.

The customer should really let the company know before filing a complaint especially since our company shipped the product 3 days before the complaint.

Thank you.

Consumer Response
(The consumer indicated he/she DID NOT accept the response from the business.)
I have received what was ordered, however I did not file a complaint on 7/21 but on 7/16. The order was placed on 7/2 and funds deducted on 7/5. The tracking notice came from FedEx not 7M. I am sure 7m contacted FedEx but I feel 7M should have contacted me also. Again I have received what I ordered, however I am not pleased with the way 7M handled this process. I would not recommend this company to anyone. Why should it take 13 days from getting paid for a company to respond. As for me contacting 7M before filing a complaint..7M should have made contact with me when they deducted funds from my account. This is the first time I have ever had to complain to the BBB about any company and I do not take pleasure in it. Best of luck to 7M and I hope they improve their process of handling their future customers. Again the complaint was filed on 7/16. If 7M wants to keep customers they should learn to reach out to customers more. Maybe then there will be no reasons for complaints. Thank you

Final Business Response
Dear Ms. *****,

Our top priority is customer service. We apologize that the package arrived after you wanted it to, and longer than 8 business days. Your order was on July 2, and 8 business days is July 14. The complaint was filed on July 16th, two days after our expected shipping date.
Please keep in mind that checks can take very long to clear.
There are circumstances that may cause late deposits but regardless, we agree that customers should be contacted.
The email you received for tracking was initiated by us, shipping companies do not know peoples' email addresses.

Every company deserves the chance to address an issue before any complaint is made, we were not given this chance.
We are sorry we didn't meet your expectation. We continuously strive to improve and streamline all processes.

We wish you the best.

Thank you.

Industry Comparison| Chart

Foreign Currency Exchange Broker

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.