the company representatives did not or would not help me with my situation
i bought dinars from their website***********.com , Saturday March 1,2014.. i dialed the XXX-XXX-XXXX number given , and made an order ,with an e-check, not knowing i could get my order faster with fed-ex overnight with an wire transfer payment.the sales person did not inform me of this .so today i tried to change my order , going to my bank ( chase bank) with my bank representative there to send an wire payment . nobody answered from M7 . when i got home ,i called to try to change my pay arrangements with the sales girl ,she said there was nothing she could do ,and have to wait 8 business days before it got sent from them, she sent me a link to try to do a wire payment , but it wouldnt come up
i want to get my order sent to me fed-ex overnight , i need their bank info to do so, they didnt offer me that information
Client made a payment by echeck and he states that in his complaint.
He didn't read our FAQ which clearly states that echecks take up to 8 business days to ship.
"Q. When will my order ship?
A. Within 2 business days after receipt of a wire payment, 2-4 business days after receipt of a bank check, certified check or money order and 8 business days after receipt of a personal check or Echeck by 10am East coast time, and 8 business days after receipt of a personal check or Echeck after 10am East coast time. Please note: Shipments can be slightly delayed due to inclement weather, shipping companies (Fedex/USPS), and other circumstances beyond our control."
Client placed the order on 3/1 and complained to the BBB on 3/4, just 3 days after and for no just reason. He didn't wait the time frame allotted for his order as clearly stated on our site.
Client did not make the payment on the phone, he made the payment online. He called once before the order and two times after the order. All three calls were accepted. Client thanked the customer service rep for her help from the phone call.
Sat 03/01/XXXX X:XX PM Phone Call Accepted 0:03:28
Sat 03/01/XXXX X:XX PM Phone Call Accepted 0:01:16
Sat 03/01/XXXX X:XX PM Phone Call Accepted 0:02:53After the client made payment one way (echeck) he demanded to make a wire payment but did not click on the link on our site to pay by wire , he must have put in the wrong link. The wire form works perfectly fine from our site.
The client was very quick to rush to judgement that we did something wrong. We did not.
We called the client who agreed that if we refund his $230 that he will remove the complaint with the BBB.
The client agreed that if we emailed him an email stating- if we refund you that you will remove the BBB complaint, then he will reply back that he agrees to do so.
We emailed him on 3/4, and 3/5 and he never replied back he agrees.
This is not a delivery issue, the client did it one way but didn't read our FAQ to find out what the options were.
The client did not place the order on the phone- he did it on our website which offers several payment methods, and also explains the delivery times in each. There is nothing wrong with the delivery , and the client rushed to judgement and made unreasonable demands without doing the work/research himself. If you buy an iphone online and make the payment one way but then demand to make the payment another way, then 3 days later complain to the BBB because of this, that system doesn't work anywhere and is totally unjustified.
We have documentation supporting everything stated on this response.
Client agreed to remove the complaint once he received the refund. He will receive the refund today. The client should hold up his side of the agreement and remove the complaint today.