This Business is not BBB Accredited
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LifeCell by South Beach Skincare Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that affect the rating for LifeCell by South Beach Skincare Inc. include:
- 227 complaints filed against business
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||87|
|Billing / Collection Issues||83|
|Guarantee / Warranty Issues||2|
|Problems with Product / Service||49|
|Total Closed Complaints||227|
Customer Reviews Summary Read customer reviews
12 Customer Reviews Customer Reviews on LifeCell by South Beach Skincare Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||12 Customer Reviews|
FTC Consumer Alert
Could Free Trial Offers Be 'Fee' Trial Offers in Disguise?
Free trial offers can be an efficient way to sample a new product or service without paying for a membership, subscription or extended service contract. Sometimes, though, if you accept a free trial offer and don't cancel on time or according to the stated policy, you may be unintentionally agreeing to a contract to buy additional products and services.
The Federal Trade Commission (FTC), the nation's consumer protection agency, says "try before you buy" offers can be effective ways to market. If you like what you try, you may want to go ahead and make the purchase. But if you don't want to buy the product or service, you may need to cancel or take some other action on a particular timetable to avoid being charged.
When a company takes your failure to cancel before the end of the trial period as permission to continue billing you, you've made a "negative option" purchase. Sometimes, unscrupulous merchants make it tough for consumers to take the action that would prevent negative option billing: these merchants may hide the terms and conditions of their offers in teensy type, use pre-checked boxes as the default setting, and put conditions on returns and cancellations that are so strict it could be next to impossible to stop the deliveries and the billing.
Whiter Teeth? Flatter Stomach? Shiny Hair?
If you see a free trial offer online for a product you're interested in, stop - and read the details.
* Find the terms and conditions of the offer. If you can't find them or can't understand exactly what you're agreeing to, look for another merchant. You don't want to commit to recurring charges for products or services by mistake - or before you've tried them and made your decision.
* Pay attention to pre-checked boxes. That check may bind you to terms and conditions you're not comfortable with - or ready to accept.
* Look for information about how you can cancel future shipments of merchandise or services if you don't want them. Do you have to pay? Do you have a limited time to respond? If you're not satisfied with the information in the offer, look for another one that meets your needs.
* Read your credit and debit card statements very shortly after you've responded to a free trial offer - and often afterward - looking for charges you don't recognize or didn't authorize. Contact the merchant first to try to resolve the issue; notify the card issuer promptly if you see any unusual or unauthorized charges.
If your business offers free trial memberships using negative option billing plans, the FTC suggests that you:
* Disclose the important terms of your offer in an understandable way.
* Make your disclosures clear and conspicuous to the reader.
* Disclose the key terms of the offer before the consumer pays or incurs a financial obligation.
* Get a consumer's affirmative consent to the offer - for example, by asking them to click "I agree."
* Make sure your cancellation procedures work efficiently, and as promised.
The FTC works to prevent fraudulent, deceptive and unfair business practices in the marketplace and to provide information to help consumers spot, stop and avoid them. To file a complaint or get free information on consumer issues, visit ftc.gov or call toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. Watch a new video, How to File a Complaint, at ftc.gov/video to learn more. The FTC enters consumer complaints into the Consumer Sentinel Network, a secure online database and investigative tool used by hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
Licensing, Bonding or Registration
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
Type of Entity
Incorporated: November 2005, FL
Business ManagementPrincipal: Mr. Chris Suarez (President)Ms. Kathryn FeraraMs. Angela B. - Customer Service ManagerMs. Kim Van Loan (Customer Service)
Facial and Skin Care Treatment, Skin Care, Internet Shopping
Products & Services
TRIAL ORDER TERMS AND CONDITIONS
Your 30 day Trial Period of LifeCell will start when the LifeCell is shipped. You will be responsible to pay Shipping and Handling charges for your first shipment. If you wish to cancel your order within your 30 day Trial Period, simply call 1-844-855-7458 and return the remaining LifeCell or empty container to us. If you enjoy LifeCell, do nothing and at the end of your Trial Period the credit card provided today will be charged $189.00 and you will automatically be enrolled in the LifeCell VIP Discount Club. This means that in approximately 30 days from the end of your Trial Period and every 60 days thereafter, you will be shipped a new 2 month supply of LifeCell for the low VIP price of $149.00 per tube with FREE shipping for domestic customers. By submitting your order today, you authorize us to charge your credit card every 60 days until you cancel further orders. This is a reoccurring order which is more fully described below in section 2. Remember, you can cancel at any time by contacting our Customer Care Department at 1-844-855-7458 or visit us online at www.youngerwithlifecellundereye.com. Today's charges and future charges will appear on your credit card as A.C. Jaguar.
Note: When using a debit/credit card, your bank will pre-authorize your card for $189.00 thereby creating a pending transaction on your account. If you see this on your account, it's only a temporary authorization and will disappear in a few days. It is NOT a charge. We do not charge your card (besides S/H) for 30 days. Thereafter, you authorize us to debit your account $149.00 per tube every 60 days for each 2 month shipment of LifeCell. Keep in mind all transactions on this website are in USD. If your financial institution operates with a currency other than USD, they may assess an international currency exchange fee.
PLEASE READ THE FOLLOWING SECTION CAREFULLY. THE FOLLOWING SECTION DISCUSSES A NEGATIVE BILLING OPTION INVOLVING LIFECELL(S) YOU ORDER FROM THIS WEBSITE. AS DISCUSSED IN GREATER DETAIL BELOW, YOU WILL BE LIABLE FOR PAYMENT FOR THE LIFECELL THAT WAS SHIPPED TO YOU, AND PAYMENT FOR FUTURE SHIPMENTS OF LIFECELL, UNLESS YOU NOTIFY US TO STOP SUPPLYING THE LIFECELL TO YOU.
If you do not cancel your order within the 30 Day Trial Period, you authorize us to charge your credit card $189.00. If after your 30 Day Trial Period you wish to continue to receive LifeCell, simply do nothing, and in approximately 30 days and continuing every 60 days thereafter (a Recurring Order), you'll be shipped out a fresh new 60 day supply of LifeCell for the low VIP price of $149.00 per tube with FREE shipping. For your convenience, you have authorized us to charge the credit card you provided us for your initial order. Your authorization to charge the credit card will continue until you cancel further orders.