Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Twin-Star International Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforTwin-Star International Inc.

            Furniture Stores
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 36 Customer Reviews

            Customer Complaints

            113 complaints closed in last 3 years

            54 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 7/15/2009

            Years in Business: 28

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Twin Star International offers electric fireplaces, indoor and outdoor furniture.

            Business Details

            BBB File Opened:
            9/22/2005
            Years in Business:
            28
            Business Started:
            3/12/1996
            Accredited Since:
            7/15/2009
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Alternate Business Name
            • Belll'O International
            • Twin Star Home
            Business Management
            • Mr. Tom Vogt, Customer Service Manager
            • Mr. Mark Gold, CEO
            Contact Information

            Customer Contact

            • Mr. Tom Vogt, Customer Service Manager
            • Mr. Mark Asofsky, President
            • Ms. Denise Kantrowitz, Vice President
            • Mr. Andy Bandremer, Senior Vice President
            Additional Contact Information

            Fax Numbers

            • (561) 330-3205
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            113 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            03/04/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            I was contacted by Twin Star via mail and email about a voluntary recall on their electric fireplace. I called them on 1/4/24 and was notified of the proper procedure (send pics of date code and serial number). I was instructed to cut the cord on the unit and send a pic. Which I did. They told me on 1/6/24 that I would receive a $200 digital gift card sent by a 3rd party company called Blackhawk. I never received the digital gift card. I was told to check my spam folder, which I did - still no refund. I called on 1/19/24 to say that I still had not received the digital gift card. They told me they would call me back within ***** business hours. They didn't. On 1/28/24 they instructed me to call Blackhawk. I did, and they didn't have any record of a request of that nature by Twin Star. They told me to call back Twin Star. I have been on the phone with Twin Star approximately 3 times since then and they keep saying they will "escalate" the issue to a "higher department" and assure me that someone will contact me back within ***** business hours, but they never call back and I always have to call. Today the call was dropped on their end.Ticket number: ****** Refund Reference Number: ********* You can go to the website: ***************************************** and login as me Username: ****************************** Password: Connie8008%This will show you the ticket number and back and forth of this matter.
            Read More

            Customer Reviews

            36 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Andrew B

            1 star

            03/06/2024

            We received an electric fireplace from this company as a gift in November and within a few days, we were getting an error message. We attempted to resolve the problem ourselves as instructed by the manual with no luck. Since January 2024, I have called in once a week to try to get a replacement part or a replacement unit. Every time I speak with someone, they "elevate" the ticket and promise that a technician will call me within 48 hours to talk with me about the replacement part needed. A technician never calls and I call back and the process starts over. At one point, they did actually send me a part, but it was the wrong part. I've provided all the photos they requested, but they continue to not help me out.Based on the other reviews, it sounds like this is a common occurence.This company is a scam. Avoid their products at all costs.

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.