The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeast Florida and the Caribbean. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Liberty Power Corp., LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
BBB began including text of consumer complaints and business responses in BBB Business Reviews on July 1, 2013 for complaints filed on that date and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.
Industry Tips for Electric Companies
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
About BBB Business Review Content and Services
Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.
Our files contain a pattern of complaints from consumers that allege Liberty Power is not forthcoming regarding the rate increase if a consumer wishes to discontinue service. Consumers allege they are misled to believe their accounts would move back to their state's energy supplier upon completion of the contract term; however consumers state they receive their finalized bill from Liberty Power with rates increased by as much as 50% - 75%. Consumers then reach out to Liberty Power Corp. LLC. at which point they are informed, due to the contract being expired and the service still being provided, they were charged a variable rate of which there was no mention of prior to cancellation of the contract.
Liberty Power responds to these complaints by reaching out to the consumers explaining their terms and conditions so that they may reach an amicable decision.
On March 19, 2014 BBB sent correspondence to Liberty Power Corp., LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On May 27 Liberty Power Corp.,LLC responded to BBB's concerns stating the following "On the Terms and Conditions of Liberty Power's agreement is stated that at the end of the term the customer needs to contact Liberty Power in order to renew or cancel the agreement. Otherwise, the account would stay flowing on Liberty Power's Variable Rate on a month to month basis. It's customer's responsibility to request that the account is renewed or returned to the utility, we don't have authority to make those changes unless the customer requests it. The increase in the default variable rate was due to the extreme weather, and therefore market volatility the industry is experiencing."
BBB will continue to monitor the complaints on file for Liberty Power Corp.,LLC and update the review as needed.