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Southeast Florida & the Caribbean

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BBB Accredited Business since 04/16/2010

Norwegian Cruise Line

Phone: (866) 625-1164Fax: (305) 436-4108View Additional Phone Numbers7665 Corporate Center Dr, MiamiFL 33126-1201

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BBB Accreditation

A BBB Accredited Business since 04/16/2010

BBB has determined that Norwegian Cruise Line meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Norwegian Cruise Line's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 277 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

277 complaints closed with BBB in last 3 years | 100 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues54
Billing / Collection Issues20
Delivery Issues2
Guarantee / Warranty Issues2
Problems with Product / Service199
Total Closed Complaints 277

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Norwegian Cruise Line

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 02/02/1999Business started: 12/16/2003
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Miami-Dade Tax Collector
140 W Flagler Street, 1st Flr
Miami, FL33130
(305) 375-5452
http://www.miamidade.gov

Florida Dept of Business & Professional Regulation
1940 N Monroe St
Tallahassee, FL32399-6506
(850) 487-1395
http://www.myfloridalicense.com/dbpr

BBB records show a license number of 4453163 for this company, issued by Miami-Dade Tax Collector. Their web address is http://www.miamidade.gov.

Check License Status: https://www.miamidade.county-taxes.com/public/business tax/accounts/4265153

Please note that governmental licensing information may not be current.

BBB records show a license number of SEA2331830 for this company, issued by Florida Dept of Business & Professional Regulation. Their web address is http://www.myfloridalicense.com/dbpr. The expiration date of this license is 10/01/2015.

Check License Status: https://www.myfloridalicense.com/LicenseDetail.asp?SID=&id=CB8AB972C553998BF0F42CE1D321860D

Please note that governmental licensing information may not be current.

Business Management
Principal: Ms. Alice Cain-Moore (Director Guest Relations)Ms Tara Robertson (Team Lead, Guest Relations)
Business Category

Cruises

Alternate Business Names
NCL, LTD A Bahama Company, Norwegian Caribbean Lines, Inc.

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.