BBB Business Review

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This Business is not BBB Accredited

Costa Cruise Lines Inc.

Find a Location

(954) 266-5600View Additional Phone Numbers200 South Park Road Suite 200, HollywoodFL 33021http://www.costacruises.comView Additional Web Addresses

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BBB Accreditation

Costa Cruise Lines Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Costa Cruise Lines Inc.'s rating include:

  • 7 complaints filed against business
  • Failure to respond to 2 complaints filed against business.
  • 3 complaints filed against business that were not resolved.

Customer Complaints SummaryRead complaint details

7 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues1
Delivery Issues1
Problems with Product / Service5
Billing / Collection Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Costa Cruise Lines Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 01/14/2002Business started: 07/02/1969
Contact Information
Principal: Ms. Heather Aitkens (Guest Relations)
Business Category

Cruises

Alternate Business Names
Costa Cruise Line

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.