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Consumer Complaints

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One Plus One Systems, Inc.

Phone: (561) 745-0088Fax: (561) 745-0086

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Customer Complaints Summary

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service1
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints1

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (1)
11/06/2015Problems with Product / Service | Read Complaint Details
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Complaint
This company sent me a faulty phone. I sent it back, and they sent me the same phone that was still faulty. I sent it again and they refuse repair.
This company has sent me a faulty phone. I sent it in for repair, they sent me back the same phone that broke again shortly after. When I sent it back again, it took them three months to come to a decision. I was passed *** to over 20 different customer service agents. They have one number to call that is not toll-free, and they are hesitant to disclose that number. The complaint was otiginally filed on Aug 2014, 2015 and I have just received a final response, Oct XX XXXX. I was initially told over the phone that I would be receiving a new phone, but now the customer service rep 'Emms' tell me that I have to pay for the cost of shipping the device to them as well as the cost of repairing the device which totals more than I'd originally paid for the phone. My complaint case number is #XXXXX. They refuse to call me to speak in person.

Desired Settlement
I would like them to repair the phone. What I was initially told was that it qualified for a replacement. I was then told that there was water damage, but I highly doubt that is the case. I have a long record of reports that say otherwise, and this is the second time this phone has failed. Based on other customer reviews, what I have gone through seems to be commonplace. Many customers report a very similar experience.

Business Response
Contact Name and Title: ****** *********
Contact Phone: XXX XXX XXXX
Contact Email: ********@bellsouth.net
This is the wrong One Plus One we are not in the phone business or are we on Sandy Run in jupiter Do not hold this against us

Industry Comparison| Chart

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.