This Business is not BBB Accredited
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Tech Support Services, Inc. is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered Tech Support Services, Inc.'s rating include:
- 50 complaints filed against business
- Failure to respond to 33 complaints filed against business.
- 3 complaints filed against business that were not resolved.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||4|
|Billing / Collection Issues||9|
|Problems with Product / Service||37|
|Guarantee / Warranty Issues||0|
|Total Closed Complaints||50|
Additional Complaint Information
Our files contain a pattern of complaints from consumers that allege to be overcharged for house calls and/or repairs and claim to have received inferior service. Complainants likewise allege that the company is unresponsive to requests for refunds on overcharged and/or poor performance.
Tech Support Services, Inc. has a history of not responding to consumer complaints.
On September 20, 2012 BBB sent certified correspondence to Tech Support Services, Inc requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaint; however, as of today BBB has not received a response from the company.
In February 2016, a review of all recent complaints submitted to BBB was completed and it's been determined that a pattern still exists.
BBB will continue to monitor the complaints and update the review as necessary.
Customer Reviews Summary Read customer reviews
0 Customer Reviews Customer Reviews on Tech Support Services, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0 Customer Reviews|
Contact InformationPrincipal: Mr. Jorge Otte (President)Customer Contact: Ms. Erica Kirschbaum (Public Relations Director)Mr. Junior Holder Mr. Scott Snodgrass
Computers Hardware, Software & Services, Laptop Sales Repair , Computers - Service & Repair, Computers - Disaster Recovery, Computer Software Publishers & Developers