BBB Business Review

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This Business is not BBB Accredited

Tech Support Services, Inc.

Find a Location

Phone: (800) 574-8961Fax: (305) 503-6829View Additional Phone Numbers2525 Ponce De Leon Blvd Fl 3 - Headquarters, Coral GablesFL 33134-6037View Additional Email Addresseshttp://www.fixflash.comView Additional Web Addresses

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BBB Accreditation

Tech Support Services, Inc. is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered Tech Support Services, Inc.'s rating include:

  • 50 complaints filed against business
  • Failure to respond to 33 complaints filed against business.
  • 3 complaints filed against business that were not resolved.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

50 complaints closed with BBB in last 3 years | 8 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues4
Billing / Collection Issues9
Problems with Product / Service37
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 50

Additional Complaint Information

Our files contain a pattern of complaints from consumers that allege to be overcharged for house calls and/or repairs and claim to have received inferior service. Complainants likewise allege that the company is unresponsive to requests for refunds on overcharged and/or poor performance.

Tech Support Services, Inc. has a history of not responding to consumer complaints.

On September 20, 2012 BBB sent certified correspondence to Tech Support Services, Inc requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaint; however, as of today BBB has not received a response from the company.

In February 2016, a review of all recent complaints submitted to BBB was completed and it's been determined that a pattern still exists.

BBB will continue to monitor the complaints and update the review as necessary.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on Tech Support Services, Inc.

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0 Customer Reviews

Additional Information

top
BBB file opened: 06/07/2006Business started: 04/01/2004
Contact Information
Principal: Mr. Jorge Otte (President)Customer Contact: Ms. Erica Kirschbaum (Public Relations Director)Mr. Junior Holder Mr. Scott Snodgrass
Business Category

Computers Hardware, Software & Services, Laptop Sales Repair , Computers - Service & Repair, Computers - Disaster Recovery, Computer Software Publishers & Developers

Alternate Business Names
Fixflash.com, Geeks On Site USA

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BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.