BBB Accredited Business since 04/16/2010
Sentry Data Systems, Inc.
Phone: (800) 411-4566Fax: (866) 221-4337
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Customer Reviews Summary
|Jul. 29, 2014||The idea behind this company is a great one but they are the lacking the tools, knowledge, organizational structure, and professionalism to implement it. There are several flaws in the system which is understandable for any newer software. The problem lies in how issues are responded to. When presented with an issue, Sentry refuses to take ownership and actually attempts to blame the customer and their processes for anything that may be going on. They are not timely in responding to issues and from numerous conversations with various 'Product Support Specialists', it is apparent that they are not very knowledgeable about pharmacy operations or purchasing, let alone 340B rules and regulations.
For example, we had one pretty simple issue take almost 3 months for someone on the technical team to even look at. Throughout this time we never recieved any communication about the status except for when we asked them if there were any updates. On several occasions, we were blatantly given false information which we only knew because the various 'Product Support Specialists' could not keep the stories straight and were all giving conflicting information.
At some point, we began researching Sentry as an employer and found numerous information posted by current and former employees that all support the lack of organization and professionalism within Sentry.
Sentry has the potential to conquer their market. I sure hope they can fix their internal issues before they are completely ruined.|
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.