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This Business is not BBB Accredited

MYTECHHELP LLC

(877) 686-9789View Additional Phone Numbers5259 Coconut Creek Parkway, MargateFL 33063View Additional Email Addresseshttp://www.mytechhelp.com/default.aspx! There is an alert for this business !

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BBB Accreditation

MYTECHHELP LLC is not BBB Accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered MYTECHHELP LLC's rating include:

  • Length of time business has been operating.
  • 721 complaints filed against business
  • Failure to respond to 21 complaints filed against business.
  • Business has failed to resolve underlying cause(s) of a pattern of complaints.

Customer Complaints SummaryRead complaint details

721 complaints closed with BBB in last 3 years | 115 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues200
Billing / Collection Issues237
Delivery Issues3
Guarantee / Warranty Issues9
Problems with Product / Service272
Total Closed Complaints 721

Additional Complaint Information

Our file contains a pattern of complaints from consumers alleging MYTECHHELP LLC did not properly identify themselves as a third party tech support. These consumers feel they were misled into agreeing to an account with monthly fees for tech support and assistance from MYTECHHELP LLC.

MYTECHHELP LLC has responded to these complaints by cancelling the consumer's account and issuing refunds.

On, February 15, 2013, BBB sent certified correspondence to MYTECHHELP LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.

On April 2, 2013, MYTECHHELP LLC responded to BBB's concerns. MYTECHHELP LLC has implemented the following procedures to avoid further issues:

* MYTECHHELP LLC has revised the "IVR's" (interactive voice response) and "Introductory Scripts" to include language which properly identifies the company
* MYTECHHELP LLC has implemented a "zero tolerance" policy for any misrepresentation by agents

MYTECHHELP LLC believes these changes will solve these complaints.

On July 8, 2013, BBB reviewed the company's file and found the pattern of complaints still exists.

BBB will continue to monitor the complaint activity of the company and update the Business Review as needed.

Customer Reviews Summary Read customer reviews

0 Customer Reviews on MYTECHHELP LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: 02/09/2011Business started: 10/07/2009
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Broward County Business Tax
Broward County Governmental Offices 115 S. Andrews Ave.
Fort Lauderdale, FL33301-1818
(954) 357-7235
http://www.broward.org/Pages/Welcome.aspx

BBB records show a license number of 323-239318 for this company, issued by Broward County Business Tax. Their web address is http://www.broward.org/Pages/Welcome.aspx.

Type of Entity

Limited Liability Corporation

Business Management
Principal: Mr Benzion Aboud (President/Owner)Customer Contact: Ms. Maria Cald-Espinoza (Home Security Operations Manager)

Benzion Aboud is a Principal of MyTechHelp, LLC, Saveology.com, LLC, and Techzilla Technical Services, LLC. A separate Better Business Bureau review is available for all three companies.

Contact Information
Ms Sarah Kahn (Senior Manager Customer Relations)
Business Category

Computers Hardware, Software & Services, Technology - Litigation Support, Information Technology Services, Internet Shopping, Computers - Sys Designers & Consult

Alternate Business Names
MyTechHelp, LLC, MyTechSupport, Supportology, SUPPORTSQUAD.COM, SupportSquad.com LLC
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BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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