This Business is not BBB Accredited
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MYTECHHELP LLC is not BBB Accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered MYTECHHELP LLC's rating include:
- Length of time business has been operating.
- 721 complaints filed against business
- Failure to respond to 21 complaints filed against business.
- Business has failed to resolve underlying cause(s) of a pattern of complaints.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||200|
|Billing / Collection Issues||237|
|Guarantee / Warranty Issues||9|
|Problems with Product / Service||272|
|Total Closed Complaints||721|
Additional Complaint Information
Our file contains a pattern of complaints from consumers alleging MYTECHHELP LLC did not properly identify themselves as a third party tech support. These consumers feel they were misled into agreeing to an account with monthly fees for tech support and assistance from MYTECHHELP LLC.
MYTECHHELP LLC has responded to these complaints by cancelling the consumer's account and issuing refunds.
On, February 15, 2013, BBB sent certified correspondence to MYTECHHELP LLC requesting their voluntary cooperation in resolving complaints on file with BBB and providing steps it will implement to eliminate the pattern of customer complaints.
On April 2, 2013, MYTECHHELP LLC responded to BBB's concerns. MYTECHHELP LLC has implemented the following procedures to avoid further issues:
* MYTECHHELP LLC has revised the "IVR's" (interactive voice response) and "Introductory Scripts" to include language which properly identifies the company
* MYTECHHELP LLC has implemented a "zero tolerance" policy for any misrepresentation by agents
MYTECHHELP LLC believes these changes will solve these complaints.
On July 8, 2013, BBB reviewed the company's file and found the pattern of complaints still exists.
BBB will continue to monitor the complaint activity of the company and update the Business Review as needed.
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:Broward County Business Tax
Broward County Governmental Offices 115 S. Andrews Ave.
Fort Lauderdale, FL33301-1818
BBB records show a license number of 323-239318 for this company, issued by Broward County Business Tax. Their web address is http://www.broward.org/Pages/Welcome.aspx.
Type of Entity
Limited Liability Corporation
Business ManagementPrincipal: Mr Benzion Aboud (President/Owner)Customer Contact: Ms. Maria Cald-Espinoza (Home Security Operations Manager)
Benzion Aboud is a Principal of MyTechHelp, LLC, Saveology.com, LLC, and Techzilla Technical Services, LLC. A separate Better Business Bureau review is available for all three companies.
Contact InformationMs Sarah Kahn (Senior Manager Customer Relations)
Computers Hardware, Software & Services, Technology - Litigation Support, Information Technology Services, Internet Shopping, Computers - Sys Designers & Consult
Alternate Business NamesMyTechHelp, LLC, MyTechSupport, Supportology, SUPPORTSQUAD.COM, SupportSquad.com LLC
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